Shape contact centre strategy in Lévis as a Senior Business Architecture Advisor focused on CXone and interaction management initiatives.

This senior advisory role supports direct distribution in personal lines insurance. You will define business solutions, target processes, and requirements for telephony initiatives. The work emphasizes prospect analysis, impact analysis, target architectures, and stakeholder guidance upstream of delivery.

Key Responsibilities:

- Support direct distribution initiatives in personal lines insurance
- Conduct opportunity and impact analyses for proposed initiatives
- Define business solutions, target processes, and business requirements
- Facilitate workshops with stakeholders, analysts, and subject experts




- Align architectures with integration and IT architecture teams

Requirements:

- Seven to ten years of work experience
- Contact centre telephony or interaction management implementation experience
- Experience with CXone implementation mandates
- Business architecture experience defining target processes and solutions
- Influence, leadership, and stakeholder advisory capabilities

Apply business architecture expertise to CXone, target processes, and contact centre initiatives supporting direct distribution in Lévis.

📌 Senior Contact Centre Business Architect (Levis)
🏢 Maarut
📍 Levis