Are you passionate about learning, facilitating engaging experiences, and helping others grow? Join us as a Learning Design Specialist and create impactful learning programs that build capability, enhance performance, and support Team Member development across the organization.

Position: Learning Design Specialist

Job Overview:

Reporting to the Manager, Learning & Development, the Learning Design Specialist is responsible for partnering with key stakeholders to design, develop, facilitate, and administer learning programs and solutions that support Team Member development and business objectives. The role is accountable for the administration, management, maintenance, and optimization of the Learning Management System (LMS), while also providing learning program and event coordination and facilitation, learning technology support, reporting and analytics, and ongoing maintenance of learning content and resources.

Accountabilities:

Learning Experience Design & Development

- Design, develop, implement, and maintain learning solutions that support Team Member development and business objectives.
- Create learning materials using a variety of modalities including microlearning, eLearning, virtual instructor-led training (VILT), instructor-led training (ILT), videos, job aids, facilitator guides, participant workbooks, assessments, reinforcement activities, and performance support tools.
- Design and develop learning solutions using a variety of modalities and tools including Articulate 360, Vyond, Canva, Clipchamp, video, microlearning, eLearning, ILT and VILT
- Partner with Subject Matter Experts (SMEs) and stakeholders to identify learning needs, gather content, and recommend appropriate learning solutions.




- Review and update existing learning content to ensure accuracy, relevance, and alignment with business priorities.
- Leverage instructional design principles, learning technologies, and AI-enabled tools to create engaging and effective learning experiences.

Facilitation and Program Delivery

- Facilitate instructor-led and virtual learning programs for Team Members, leaders, and Support Centre teams.
- Deliver learning sessions, workshops, onboarding programs, leadership development programs, and train-the-trainer initiatives.
- Support SMEs and business partners in the delivery of learning experiences as required.
- Gather and incorporate learner feedback to continuously improve program effectiveness

Learning Systems Administration & Learner Support

- Administer and maintain the LMS and related learning technologies
- Provide front-line support including password resets, account maintenance, learner enrollments, troubleshooting and LMS navigation support.
- Monitor and respond to inquiries received through Learning & Development inbox.
- Upload, test, publish, and maintain online learning content, curriculum, certifications, and learning paths.
- Generate and distribute training participation, completion, and compliance reports.

Key area of responsibility:

- Store Operations




- Support Centre Departments
- Vendor Relationships
- Performs other duties and projects as assigned

Key Competencies:

- Digital Instructional Design – Designs and develops engaging learning experiences using eLearning authoring tools, multimedia software, and instructional design best practices.
- Customer Service Orientation – Understands stakeholder needs and delivers effective learning solutions in a responsive and timely manner.
- Motivation – Demonstrates initiative, works independently and collaboratively, and continuously seeks opportunities to improve learning experiences and outcomes.
- Communication & Project Coordination – Communicates effectively with diverse stakeholders and applies solid organization, coordination, and problem-solving skills to manage projects and priorities.
- Time Management – Effectively manages multiple projects, competing priorities, and deadlines in a fast-paced environment.
- Facilitation Skills – Facilitates engaging learning experiences and encourages participation, collaboration, and knowledge transfer.
- Relationship Building – Builds trusted relationships with stakeholders and partners to support learning and development initiatives.

Knowledge, Skills & Credentials:

- Post-secondary education in Learning & Development, Adult Education, Human Resources, or a related field, or an equivalent combination of education and commensurate experience.
- 3-5 years of experience in Learning & Development, instructional design, facilitation, and delivery across instructor-led, virtual, and eLearning environments; experience in a multi-unit retail envi

📌 Learning Design Specialist (Vaughan)
🏢 Longo’s
📍 Vaughan