Customer Support Specialists in Burnaby solve technical questions through phone, AI-enabled chat, and email. Clio welcomes varied backgrounds, including early-career candidates.
As a Customer Support Specialist, you will become a Clio product expert while supporting legal professionals and their clients. You will diagnose issues, explain technical concepts clearly, and help customers use products efficiently. The team provides structured product training and coaching.
Key Responsibilities:
- Handle inbound requests by phone, AI-enabled chat, and email
- Diagnose, troubleshoot, and resolve product issues effectively
- Coach customers on using Clio more efficiently
- Connect customers with teams for additional products or services
- Capture customer feedback for Product teams
Requirements:
- Bachelor's degree or diploma, or qualifying graduation status
- Strong analytical, verbal, and written communication skills
- Ability to explain technical concepts to non-technical audiences
- Curiosity about law, technology, and artificial intelligence
- Full-time availability with a flex shift model
Build technical support expertise at Clio through customer problem-solving, product learning, and explicit communication in Burnaby.