SKYSERVICE BUSINESS AVIATION

Skyservice is a North American leader in business aviation. Driven by key principles of safety and excellence, we offer a full-service experience ranging from aircraft management and chartering to maintenance and aircraft sales at our four fixed-base operators across Canada and the western United States. People and values are inseparable assets that drive our commitment to quality, safety, respect, and efficiency. These core values guide us daily and help build our reputation as leaders in aviation services. Skyservice is a team fully dedicated to supporting and developing its employees. To optimize your career, broaden your horizons and experience, Skyservice is the ideal team for you.

Get to know us: https://www.skyservice.com/fr

A bright future for you at Skyservice:

At Skyservice, we continue to grow and provide high-quality service to our clients, expanding our footprint and name in America. You will bring an eye for detail, a fast-paced work ethic, and dynamic scheduling to a team that works together to exceed client expectations. We are driven by excellence and fully dedicated to supporting and developing our teams

SUMMARY OF RESPONSIBILITIES

- Manages operational activities on the ramp and adjacent aprons, in collaboration with airport authorities and neighboring tenants.
- Manages and provides orientation, training, supervision, performance management, and support for a team including line maintenance personnel, team leads, supervisors, quality assurance coordinator, and customer service.
- Promotes a safe work workplace and a culture based on company guiding principles by ensuring the effective implementation of all safety standards, programs, and compliance.




- Supports the development of the operations function across the company by identifying opportunities to improve standard operating procedures to optimize safety and profitability.
- Works closely with ground service teams and pilots to ensure all customer service needs are met, fostering unified communication; facilitates client arrivals and departures efficiently and customer-centrically.
- Finds and maintains new and existing tenants for office spaces and hangars to ensure full occupancy; manages lease administration and ongoing relationship management.
- Establishes and maintains good relationships with World Fuel Services, Transport Canada, airport authorities, and all other relevant partners.
- Collaborates and communicates effectively with other staff and the business terminal management team to explore and seize opportunities for performance improvement and efficiency gains.
- Ensures compliance with World Fuel Services (WFS) standards for safe operation and maintenance of refueler trucks.
- Responsible for all fuel orders and fuel inventories.
- Proactively promotes and sells fixed-base operator services at the airport.
- Responsible for expanding clientele with key ad-hoc aircraft management clients: prepares quotes, ensures readiness and excellent execution of their flight arrivals/depertures.
- Works closely with ground service equipment and facilities teams (based in YYZ)



to ensure the YOW terminal has the specialized tools and equipment needed to perform its duties.
- Contributes to the development of effective FBO training materials in collaboration with peers, including the safety management system and training managers in Canada.
- Supervises instruction, on-the-job training, and practical training; facilitates external training coordination as needed.
- Verifies and reviews training to determine effectiveness and relevance; prepares reports on key performance indicators.
- Administers business terminal new employee orientation programs, ensuring these employees have the necessary safety and training resources (restricted area identity card, DA class driver's license, and other requirements).
- Supports talent management procedures as needed; evaluates employee performance before and after training, as well as part of safety incident investigations (SMS).
- Leads Safety Management System (SMS) incident report investigations for the YOW terminal; independently investigates incidents, calling upon the quality assurance coordinator and other stakeholders as needed. Presents the final investigation report, ensuring follow-up actions and disciplinary recommendations are implemented.
- Tracks disciplinary outcomes of safety incidents and works with business terminal leadership to ensure a fair and equitable approach to discipline.
- Ensures staff performance management, notably through hiring, succession planning, workforce management, and other initiatives.
- Manages payroll, scheduling and calendars, time tracking, vacation requests, and employee overtime to meet operational requirements within budgeted amounts; and
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📌 Manager, FBO Operations (Richmond)
🏢 Skyservice
📍 Richmond