Belonging to Air Canada is to belong to a Canadian symbol, Air Canada recently voted best airline in North America. Take off your career by joining our innovative and diverse team at the forefront of passenger air transport.

The Specialist - Products and Operations - In-Flight Entertainment will ensure the complete supervision of products and operations for all activities and decisions relating to software, media and campaigns that impact the in-flight entertainment product portfolio. The successful person will act as the person responsible for commercial activities relating to operations and products. She will be responsible for ensuring that Air Canada's priorities are communicated to Implementation teams.

Responsibilities:

- Lead the operationalization efforts of in-flight entertainment products for new IFE products and the uploading of aircraft at Air Canada.
- Lead all decommissioning activities regarding in-flight entertainment product commitments on outgoing fleets.
- Establish and manage development and operating budgets to support ongoing in-flight entertainment system media and operations activities.
- Lead the development of the cost reduction strategy to obtain the most efficient budget possible.
- Manage a team of third-party vendors responsible for monthly content activities, including content integration, software development and content loading activities.
- Lead and execute all activities related to the coordination of special VIP products with other departments.
- Ensure the cohesion of the operational deployment of products and marketing campaigns with internal stakeholders: Product Design, Marketing Communications, Air Canada Maintenance, Brand Department, etc.
- Act as a point of contact for Revenue Management, Sales and Media Advertising teams to lead the integration of in-flight entertainment and connectivity systems into stakeholder media.
- Ensure the creation and management of all operational reports intended for Air Canada senior management.




- Be the point of contact for revenue management, sales and media advertising teams for leading IFEC integration of stakeholder’s media
- Responsible for creating and managing all operational reports to Air Canada senior management
- Lead a team of operations and product managers to support Air Canada’s fleet expansion and on-going IFE product business (future)
- Be the center of excellence for all IFE product related items

Qualifications

- Bachelor's degree, ideally in a field related to operations
- At least five years of relevant work experience (media and product development experience, ideally in an operational setting)
- Excellent skills in Excel, MS Project and PowerPoint
- Ability to work closely with stakeholders and business sector managers across the Corporation
- In-depth knowledge of Air Canada's internal stakeholder environment
- Solid airline and commercial industry experience
- Demonstrated planning and organizational skills
- Ability to deal with multiple requirements
- Good oral and written communication skills
- Demonstrate punctuality and reliability to support the team's overall success in a fast-paced environment

Employment Conditions:

Candidates must be eligible to work in the country concerned at the time a job offer is presented and are responsible for obtaining the necessary work permits, visas or other authorizations. Proof of eligibility must be provided before the start date.

Language Requirements

Equal skills being equal, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is firmly committed to diversity and inclusion and aims to create a healthy, accessible and rewarding work environment that showcases the unique contribution of our employees to the success of our business.

As an equal opportunity employer, we encourage diverse applications in order to build a workforce that is varied and representative of our customers and the communities where we live and serve.

Air Canada thanks all candidates for their interest, but only those selected for an interview will be contacted.

📌 Specialist - Products and Operations - In-Flight Entertainment - Temporary (Toronto)
🏢 Air Canada
📍 Toronto