Own Clio’s 120-day onboarding journey using activation metrics and B2B SaaS product management expertise from a remote-first team. Remote applicants across the U.S. and Canada are welcome, except Quebec.
As Senior Product Manager, Onboarding and Activation, you will build systems that move law firms from signed contracts to sustained Clio usage. You will define activation, analyze cohorts and funnels, and improve time-to-value across Manage, Grow, Payments, Work, and Accounting. The work spans customer journeys, internal tooling, and in-product guidance.
Key Responsibilities:
- Own onboarding through customers’ first 120 days
- Define activation metrics across products and customer segments
- Design tailored onboarding paths for firms and roles
- Ship tooling for Onboarding Specialists and Data Migration teams
- Coordinate onboarding experiences across multiple product teams
Requirements:
- Four or more years in B2B SaaS product management
- Hands-on ownership of onboarding or activation experiences
- Experience defining metrics and driving instrumentation
- Ability to influence multiple teams without direct authority
- Robust written communication for specifications and strategy documents
Bring onboarding systems, activation analytics, and cross-team product leadership to Clio’s multi-product legal technology platform.