# National Accounts ManagerPosition: National Accounts Manager

Location:
Dock Products Canada Inc. Mississauga, ON Department: National Accounts Industry: Loading Dock Equipment, Industrial Doors & Access SolutionsDrive National Account Growth Across Canada with Dock Products Canada Dock Products Canada is seeking an experienced and results-driven National Accounts Manager to develop, manage, and grow strategic customer relationships across Canada.
As a key member of our National Accounts team, you will be responsible for identifying new opportunities, expanding existing customer partnerships, generating revenue growth, and delivering value-added solutions to some of Canada's largest organizations. This is a highly visible sales leadership role that combines strategic account management, business development, and consultative selling within the loading dock, industrial door, and access solutions industry.
The successful candidate will have a proven track record of managing large accounts, developing long-term customer relationships, and driving revenue growth through solution-based selling.

Key Responsibilities
• Manage and grow relationships with assigned national and strategic accounts across Canada.
• Develop strong relationships with key customer contacts including Operations, Facilities, Procurement, Maintenance, Engineering, and Construction teams.
• Conduct regular customer visits, facility assessments, and business review meetings.
• Act as the primary point of contact for customer inquiries, opportunities, and escalations.
• Develop and execute account growth strategies to increase revenue, profitability, and customer retention.
• Identify and pursue opportunities for equipment upgrades, modernization projects, safety improvements, preventative maintenance programs,



and new construction projects.
• Generate new business opportunities within existing accounts and targeted national organizations.
• Expand customer relationships across multiple locations, departments, and decision-makers.
• Achieve sales, margin, and growth targets established by the organization.
• Conduct site surveys and customer assessments to identify operational challenges and recommend solutions.
• Present solutions that improve facility safety, efficiency, productivity, and performance
• Prepare and deliver professional proposals, quotations, presentations, and recommendations.
• Collaborate with estimating, operations, service, installation, and leadership teams to develop and execute customer solutions.
• Support customer budgeting and long-term capital planning initiatives.
• Coordinate national account programs and initiatives across multiple customer locations and company branches.
• Monitor customer satisfaction, account performance, and service delivery metrics.
• Ensure customer commitments, contractual obligations, and service expectations are achieved.
• Maintain regular communication between customers and internal teams to support successful project execution.
• Promote Dock Products Canada's full portfolio of loading dock equipment, industrial doors, access solutions, service, and maintenance offerings.
• Stay informed of industry trends,



competitive activity, and emerging technologies.
• Participate in customer events, industry associations, trade shows, and networking opportunities.
• Identify market opportunities and provide strategic feedback on customer needs and industry developments.
• Maintain accurate CRM records, opportunity pipelines, sales forecasts, and account activity reports.
• Travel regularly to customer sites, business reviews, industry events, and strategic meetings throughout Canada.
Qualifications
• 5+ years of experience in one or more of the following: National Account Management, Project Management, Construction Estimating, Industrial or Technical Sales, Building Products, Material Handling, Facilities Services, Construction Administration
• Proven experience managing complex customer relationships.
• Strong commercial and business acumen.
• Demonstrated ability to manage multiple projects simultaneously.
• Solid analytical, organizational, and problem-solving skills.
• Exceptional written and verbal communication skills.
• Advanced proficiency in Microsoft Office, particularly Excel. o Experience in: Loading dock equipment, Industrial door systems, Commercial construction, Warehousing and distribution environments, Material handling industries
• Experience working with ERP, CRM, and customer procurement platforms.
• Ability to review drawings, specifications, and project documentation.
• Post-secondary education in Business, Construction Management, Engineering Technology, Project Management, or a related field.
Why Join Dock Products Canada?
• Opportunity to manage some of Canada's largest and most strategic customer relationships.
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📌 National Accounts Manager (Mississauga)
🏢 Record
📍 Mississauga