Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line Of Business:

Technology Solutions

Pay Details:

$69,700 - $98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Summary

Job Description

Support stakeholders and the user community by triaging intake requests, assessing impacts, documenting requirements, estimating effort, and communicating changes. Provide data guidance, review access requests, and support access attestations. Maintain business and technical metadata, the team’s SharePoint site, and documentation of events and issues.

CUSTOMER

- Guide users through the intake process by clarifying business needs, gathering sufficient details, assessing system and process impacts, estimating effort, and identifying effective solutions with technology partners.
- Provide timely user and data support by investigating questions, analysing data, offering explicit guidance, reviewing data-access requests, and supporting access attestations.
- Keep users informed and supported through change by communicating business-sponsored updates,



collaborating on integration impacts, and providing operational and process-related guidance.
- Maintain accessible, reliable user resources by updating business and technical metadata, maintaining the team’s SharePoint site, and documenting events and issues.
- Improve the user experience by applying subject matter expertise and critical thinking to identify process improvements and innovative technology solutions.
- Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing
- Provides support/oversight and guidance in the delivery of technology requirements with focus on quality, reusability, scalability, and innovation.
- Promote innovation by applying subject matter expertise to generate forward-thinking ideas as well as critical thinking to find opportunities for improvement
- Provide operational / process-related analysis and support to various extents

SHAREHOLDER

- Adhere to existing processes/standards including requirements management technology delivery practices and standards, and business technology architecture, escalating issues as required
- Continuously enhance knowledge/expertise in own area and keep current with leading-edge technology trends/developments and develop expertise in TD services, applications,



infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
- Continuously enhance knowledge of business domains and their products/services
- May support change management planning and activities, including those that ensure operational readiness.
- Support implementation and post-implementation planning and activities.
- May support the development of business cases including benefits identification, RFI/RFP and service level agreements with vendors/suppliers consistent with technology requirements/guidelines
- Adhere to the TD code of conduct

EMPLOYEE / TEAM

- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
- Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit.
- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.
- Participate in personal performance management and development activities, including cross training within own team.
- Keep others informed and up to date about the status / progress of projects and / or all relevant or practical information related to day-to-day activities.
- Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
- Contribute to a fair, positive and equitable environment that supports a

📌 Business Systems Analyst III (Toronto)
🏢 TD
📍 Toronto