Leader, Account Management# Careers at Interac Corp.## Leader, Account ManagementApply: Toronto: Full time: Posted 30+ Days Ago: REQ-2297Who We Are:Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives. Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.
As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.Who You Will Work With:The vacant Leader, Account Management role will report to the Head, Business Development. This role leads Interac's account management motion across the commercial and public sector segment – retaining, expanding, and deepening relationships with existing enterprise and government clients on Interac Verified and the broader product portfolio. You'll lead a team of Account Managers and be accountable for net revenue retention, expansion ARR, renewal rates, and Client Satisfaction (CSAT) across a client base that includes a diverse group of large enterprise clients, government agencies and technology platforms.What You Will Do:
* Leading team accountable for the post-sale commercial relationship for the commercial and public sector client base — driving retention, renewal, and expansion as the primary growth levers.




* Set and hold the team accountable to KPIs across CSAT, renewals, upsell ARR, and expansion pipeline.
* Build structured account management motions: executive relationship cadences, QBRs, health scoring, and proactive risk identification.
* Identify and execute upsell and cross-sell opportunities within the existing client base — expanding wallet share across the Interac product suite (Interac Verified, eTransfer solutions, Konek, and recent product launches).
* Partner closely with the BD Sales Leader to ensure clean handoffs from new logo close to onboarding, and to align on account expansion strategy for high-potential clients.
* Serve as executive sponsor for strategic accounts – engaging at the C-suite and senior government level to reinforce Interac's value and deepen the partnership.
* Partner with Product and Solutions teams to surface client feedback, influence the roadmap, and ensure clients are fully utilizing the capabilities they've contracted.
* Coach and develop a high-performing Account Management team — running account reviews, renewal strategy sessions, and performance management with rigor.
* Upskill the team across core account management competencies: executive relationship development, value realization storytelling, expansion selling, MEDDPICC application in renewal and upsell cycles,



and positioning as a Trusted Advisor to clients.What You Bring:* Proven track record leading an account management team – consistently delivering against Revenue, renewal, and expansion targets across a complex enterprise and/or government client base.
* Experience managing government and/or commercial enterprise accounts in Canada; you understand the dynamics of multi-year contracts, procurement cycles, and institutional relationship management.
* Strong commercial instinct – you can identify expansion opportunities within an existing account and coach your team to do the same without waiting for the client to ask.
* Deep familiarity with client success and account management frameworks: health scoring, QBR design, escalation management, and churn prevention.
* Hands-on experience with renewal negotiation, pricing conversations, and contract restructuring.
* Exceptional interpersonal skills with a proven track record of fostering positive relationships with stakeholders, clients, and team members.
* A player-coach instinct
- equally effective building a client relationship at the executive level and developing your team's skills in the same room.
* Eligibility to work for Interac Corp. in Canada on a full-time basis.What We’re Offering:The hiring range for this position is $175000 CAD to $195000 CAD, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:
* Generous vacation and wellness days to help you recharge
* Comprehensive employer-paid benefits coverage for peace of mind
* Market-leading employer-funded RRSP program to invest in your future
* Flexible hybrid work model f

📌 Leader, Account Management (Toronto)
🏢 Interac
📍 Toronto