Lead hotel operations at DoubleTree by Hilton St. John’s Harbourview in St. John’s, Newfoundland and Labrador. Apply hospitality leadership and guest-service expertise daily.

This experienced Hotel Operations Manager supports the General Manager and department leaders across key hotel operations. You will oversee front office, housekeeping, food and beverage, and guest services while developing teams and maintaining service standards. The role also supports financial performance, workforce planning, and operational consistency.

Key Responsibilities:

- Oversee daily hotel operations across departments
- Resolve escalated guest concerns professionally
- Monitor feedback, reviews, and satisfaction scores
- Coach teams and support workforce planning
- Ensure Hilton standards and safety compliance

Requirements:

- Experience in hotel operations or hospitality management
- Understanding of front office and housekeeping operations
- Demonstrated team leadership and coaching ability
- Robust communication and decision-making skills
- Flexibility for evenings, weekends, and holidays

Bring hands-on leadership, operational expertise, and guest-service commitment to DoubleTree by Hilton St. John’s Harbourview.

📌 Hotel Operations Manager St. John's
🏢 Hospitality
📍 St. John's