Coordinator, People & Culture Hotel Operations - Global, Raffles & Fairmont

- Full time
- Job-Category: Talent & Culture
- Job Type: Permanent

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, Its timeless elegance, refined manners and spirit of generosity ensure that every visitor arrives as a guest, leaves as a friend and returns as family.

Fairmont Hotels & Resorts

Join a dynamic team and be part of the Fairmont family – with 90+ spectacular properties, and 30+ more in the pipeline, in 30 countries around the globe, stretching from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

The Coordinator, People & Culture Hotel Operations will support the Corporate People & Culture Hotel Operations Team as a key coordinator and operational support for People & Culture initiatives across Fairmont and Raffles globally.

This role is responsible for driving the People & Culture operations calendar, coordinating key programs and projects, maintaining strong relationships with hotel People & Culture teams, and ensuring the timely execution of operational and strategic priorities. The successful candidate will be highly proactive, organized, and capable of independently managing initiatives, anticipating needs, following through on commitments, and keeping stakeholders aligned and accountable.

KEY RESPONSIBILITIES

- Manage a variety of directories, distribution lists, databases, and data compilation activities.
- Coordinate, compile, maintain, and retain General Manager and Director, People & Culture files and documentation.




- Manage compliance and reporting for bi-annual HR data collection processes.
- Prepare and distribute regular reports related to talent management, colleague engagement, compliance training, and other People & Culture metrics.
- Coordinate and schedule key meetings, maintain calendars, and support leadership with administrative requirements.
- Provide project coordination and administrative support to the VP of People & Culture, Americas and Rest of World.
- Develop and maintain P&C; dashboards, analytics, metrics, and reporting tools to support operational decision-making.
- Gather, track, and manage documentation related to annual People & Culture audits.
- Manage monthly People & Culture operational hotel chargebacks and related finance coordination.
- Coordinate and oversee the annual Accor Bernache Awards process.
- Maintain and support global People & Culture operational policies and related communications.
- Manage ethics case reporting, tracking, and analytics.
- Collaborate effectively with hotel and corporate People & Culture teams across multiple regions and time zones, ensuring timely communication, coordination, and follow-up on key initiatives, projects, and operational priorities.

Project Coordination & Stakeholder Management





- Serve as the central coordinator for the Corporate People & Culture Hotel Operations calendar, tracking key initiatives, deadlines, annual processes, and deliverables across the global hotel portfolio.
- Proactively monitor upcoming People & Culture activities, programs, and operational milestones, ensuring stakeholders are informed, prepared, and aligned on actions and timelines.
- Drive follow-up and accountability for People & Culture initiatives, ensuring commitments, action items, and deliverables are completed on time.
- Develop and maintain strong working relationships with hotel People & Culture teams globally, acting as key point of contact for P&C; support and coordination.
- Support the execution of annual and cyclical People & Culture programs, including talent management, colleague engagement, audits, recognition programs, compliance activities, and other strategic initiatives.
- Track project plans, milestones, dependencies, and risks, escalating issues and recommending solutions when needed.
- Facilitate regular communication with hotels regarding upcoming deadlines, initiatives, policy updates, and operational priorities.
- Support the planning, coordination, and implementation of special projects and strategic People & Culture initiatives.
- Create and maintain project trackers, action plans, governance tools, and communication materials to provide visibility and accountability across the People & Culture portfolio.
- Prepare leadership-ready presentations, dashboards, status updates, and reports for senior People & Culture stakeholders.
- Identify opportunities to improve processes, increase efficiency, and enhance the effectiveness of People & Culture operations globally.

Requ

📌 Coordinator, People (Toronto)
🏢 Accorcorpo
📍 Toronto