Analyze customer and product data at Porter Airlines in Toronto’s downtown office, using SQL and digital analytics to guide product decisions.
This hands-on, product-facing analyst role supports customer journey improvement, product performance, and decision-making. You will partner with Product squads and senior CX Intelligence colleagues while working with Voice of the Customer tools, digital analytics, user research, and experimentation. Your insights will help clarify priorities and improve customer experiences.
Key Responsibilities:
- Analyze Qualtrics, Medallia, Google Analytics, and Mixpanel data
- Support user research studies and A/B tests
- Develop dashboards and recurring customer experience reporting
- Analyze adoption, conversion, engagement,
satisfaction, and journey metrics
- Translate findings into backlog and roadmap recommendations
Requirements:
- Bachelor’s degree in a related field
- One to three years of relevant analytics experience
- Working knowledge of SQL and analytical datasets
- Experience developing reports or dashboards
- Robust analytical, communication, and storytelling skills
Bring SQL, customer insight, and product analytics capabilities to Porter Airlines’ customer experience intelligence team in Toronto.