At Hilton Garden Inn & Homewood Suites Ottawa Downtown, part of Concord Hospitality, we believe in creating memorable experiences for every guest. We are seeking a dedicated Front Office Manager to champion our commitment to superior guest satisfaction and product excellence. This role is pivotal in leading our guest services team, fostering a welcoming atmosphere, and inspiring exceptional service that drives our positive, high-performing hotel culture.

Key Responsibilities:

- Ensure exceptional guest satisfaction by embedding a guest-first philosophy across all operations.
- Lead, train, and empower front office associates to deliver responsive and professional guest services.
- Oversee comprehensive front desk operations, from check-in/check-out to managing hotel amenities and systems.
- Serve as Manager on Duty, providing essential operational support across the hotel.
- Collaborate with the General Manager and Sales team to drive business growth, optimize rate strategies, and manage rooming lists.
- Support Revenue Management initiatives and actively engage in revenue discussions with corporate and brand partners.
- Ensure the timely production of accurate financial reports.
- Manage all HR aspects for the front desk team, including recruitment, training, performance evaluations, and retention.




- Uphold strict compliance with personnel policies, labor laws, health & safety standards, and key control protocols.
- Conduct regular property inspections and oversee maintenance schedules to uphold exceptional product standards.
- Mentor and cultivate future leadership talent within the front office department.

Requirements & Qualifications:

- Demonstrated leadership in hotel front office or guest services management.
- A strong guest-first philosophy and a proven ability to cultivate exceptional service.
- Understanding of revenue management, financial reporting, and comprehensive hotel operations.
- Exceptional communication, training, and problem-solving capabilities.
- Familiarity with HR best practices and compliance.
- Ability to lead, coach, and inspire a diverse team effectively.
- Capacity to remain calm, skilled, and solution-oriented during peak times.
- Meticulous attention to detail and unwavering commitment to quality.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- Proficiency with standard computer applications; experience with hotel management or POS systems is a plus.
- Post-secondary education in Hospitality, Business, or a related field is preferred.

📌 Front Office Manager (Canada)
🏢 Owen Sound
📍 Canada