Support ServiceMax operations for Waters in Mississauga using English, French, and advanced Excel skills. Coordinate workflows and maintain accurate service records.
The Bilingual Service Operations Process Coordinator supports Advanced Diagnostics & Biosciences service operations in Canada. This role maintains work orders, service agreements, installed equipment records, and routine reports. It also assists users, documents procedures, supports testing, and coordinates issue resolution under Service Operations management.
Key Responsibilities:
- Provide first-line ServiceMax support and document routine workflow issues
- Coordinate work orders and follow up on missing information
- Maintain service agreements, equipment records, and approved procedures
- Execute assigned UAT and document defects and follow-up actions
- Prepare reports and monthly Service Plan Attach Metrics
Requirements:
- College Diploma or University Degree
- Two to five years in service operations or system support
- Hands-on ServiceMax or similar ERP experience
- Fluent English and French communication skills
- Advanced Excel and Microsoft Office proficiency
Apply ServiceMax coordination, bilingual communication, and data quality skills to support consistent Waters service execution in Mississauga.