About the Role

CTR Northern started in the late 90's and has been consistently growing year over year. The customer base is predominately people living in Nunavut, however we also serve northern Manitoba in the Interlake region.

CTR Northern is a unique business, we have our sea-lift season Jun-Aug in which 60% of our annual sales are generated during that time. CTR sources absolutely everything a community needs ( EVERYTHING!), from vehicles, building and shop supplies, tools, auto parts, even coffins, fish tanks, water coolers, and Zamboni machines. CTR Northern then handles the shipping and logistics via land, sea, and air.

Key Responsibilities

Operational Leadership

- Oversee daily operations of the branch, ensuring adherence to company policies, safety standards, and regulatory requirements.
- Monitor workflow efficiency, resource allocation, and operational quality to maintain high service standards.
- Identify opportunities to streamline processes, reduce costs, and improve overall operational performance.

Team Management & Development

- Lead, mentor, and develop sales and warehouse members.
- Conduct regular performance evaluations, coaching sessions, and training initiatives.
- Foster a positive work environment that aligns with CTR’s values and encourages collaboration, accountability, and continuous improvement.

Business Growth & Customer Relations

- Build and maintain strong relationships with key customers, partners, and stakeholders in the Northern division.
- Analyze market trends and customer needs to support revenue growth and business development efforts.
- Support sales initiatives by identifying new opportunities and ensuring delivery of high-quality services.





Financial Oversight

- Manage branch budgets, forecasts, and financial performance metrics.
- Review financial reports, track KPIs, and implement corrective actions when necessary.
- Ensure cost control practices and profitability targets are met or exceeded.

Qualifications

- Bachelor’s degree in Business, Operations Management, or a related field (or equivalent experience).
- Mechanical back ground, understanding, trouble shooting skills.
- 5+ years of leadership experience in operations, branch management, logistics, or a similar industry.
- Proven track record of leading teams, managing budgets, and driving operational performance.
- Strong communication, organizational, and problem-solving skills.
- Ability to analyze data, make informed decisions, and adapt to changing demands.
- Demonstrated customer-service orientation and relationship-building skills.
- Proficiency with standard office and operational software systems.

Preferred Qualifications

- Experience in the transportation, logistics, or industrial services sector.
- Knowledge of regional market dynamics within the Northern division.
- Experience managing multi-location or high-volume operations.

What We Offer

- Competitive salary and performance-based incentives
- Comprehensive benefits package (health, dental, retirement options, etc.)
- Training for Dangerous Goods

Job Types : Full-time, Permanent

Benefits :

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- In office parking
- Paid time off
- Profit sharing
- RRSP match
- Store discount
- Vision care

Work Location: In person

📌 Branch Operations Manager (Navin)
🏢 CTR Northern
📍 Navin