Why You’ll Love Being Part of Our Team

At The Authentic T-Shirt Company®/SanMar Canada, we’re more than just a leading distributor of high-quality apparel; we’re a company that people love to be a part of. As Canada’s leading wholesale distributor in the imprintable apparel industry, we’ve built a reputation for excellence, and it all starts with our people.

When you join us, you’re not just clocking in. You’re becoming part of a vibrant, supportive team that celebrates creativity, encourages growth, and values every voice at the table.

We’re currently looking for an energetic, driven, outgoing Account Executive to**join our incredible team in Calgary, Canada.

Here’s a peek at what makes working here so awesome :

- Total Wellness : Comprehensive health, dental, and vision plans, plus paid sick days and vacation time to recharge and reset.
- Beyond the Basics : Flex statutory holidays, employer RRSP matching, and sweet staff discounts on products you’ll actually want.
- Room to Grow : Ongoing training, real career development, and a explicit path to where you want to go.
- Culture That Cares : Inclusive, collaborative, and full of heart. Your ideas matter, and your contributions count.
- People-First Vibes : From our distribution centres to our showrooms, you’ll work with passionate, friendly folks who genuinely care.
- Perks, Perks, Perks : And trust us, there’s even more where that came from.

Come see what makes SanMar Canada different, and discover what’s possible when you’re part of something authentic.

Job Summary : Required Qualifications & Experience

- Minimum of 2 years’ experience in customer service or 1 year experience in inside/outside sales
- Exceptional communication skills and telephone manners
- Must be able to multitask and possess strong organizational skills




- Ability to explain processes and implement changes and improvements
- Working knowledge of computerized inventory systems (PICK system knowledge preferred)
- Demonstrated ability to meet and/or exceed work quality and work quantity standards

Working Conditions :

- 40 hours per week; occasional overtime required
- Monday - Friday, In office from 9:30 AM - 6:00 PM
- Can work well under pressure and meet deadlines in a team environment
- Occasional travel to weekend tradeshows, both in and out of town
- Ability to perform continuous lifting up to 50lbs with some repetition

Responsibilities

- Meet or exceed minimum number of orders, queue time and calls per day

- Maximum 1% of mistakes of the total number of orders taken per month

- Return all messages within 30 minutes of receipt

- Demonstrate outstanding product knowledge, assisting customers in the showroom with finding the right products to meet their needs.

- Actively support goals for objectives established for assisting customers with sample selection

- Ensure that accuracy levels are maintained in the tracking of customer samples

- Establish and grow business relationships with Owners, Buyers, Inside and Outside Reps and continue to develop new business relationships with our customers

- Demonstrate ability to teach and sell our marketing tools based on knowledge gained regarding customers marketing desires

- Perform weekly check on outstanding samples





- Assist with online CHAT function answering customer inquiries such as (but are not limited to), product inquiries, product orders, invoices, returns, marketing tools

- Attend meetings and seminars to maintain and expand industry knowledge

- Obtain a complete understanding of account businesses including:

- What type of business is the account ie. Promotional, embroider, etc.

- Who does what for the company

- Who they sell to/target market

- What they buy

- Their needs and expectations

- Other competitors they buy from

- Showroom Maintenance:

- steam cleaning and tagging new products before displaying in the showroom

- perform daily checks to ensure cleanliness and organization of products

- removing discontinued items

- Managing the preparation, organization and distribution of showroom samples for the sales team and other locations

- Assist in other areas of the Account Executive department and additional duties as required by management

- Adhere to current and future company policies and standards to ensure a safe and agreeable working environment

Working Relationships & Communications

- Work in cooperation and communicate effectively with all levels of the staff
- Work effectively and efficiently with little supervision
- Openly communicate any successes, concerns, or problems related to the job
- Be prepared to respond to, and interact on a face-to-face basis, with outside customers as required
- Adhere to current and future company policies and standards to ensure a safe and agreeable working environmen

Join an AMAZING team, and enjoy SanMar Canada's perks!

- We thank all applicants for their interest, however, only those considered for an interview will be contacted_

📌 Account Executive/showroom Attendant (9:30 Am - 6:00 Pm) (Calgary)
🏢 Authentic T-Shirt
📍 Calgary