A&W; Restaurants in Victoria, BC, is seeking a Restaurant Manager to start immediately at our Government Street location (1023 Government Steet, Victoria, BC)

Base Salary :$54,000 per annum Total Potential Compensation :$68,300 annually Bonus : Quarterly Performance Bonus of 15% of salary, Potential Profit Sharing Guaranteed Allowances : Vehicle & Cell Phone

Perks include an extensive single or family Medical/Dental Benefit comprised of Pharmaceuticals, Hospital Care, Paramedical, Medical Equipment, Travel, VisionCare, Basic and Optional Life, AD&D;, along with an optional Group RRSP.

The McMurray Group is a franchise company with A&W; restaurants extending across Western Canada. Our working environment is based on respect and listening. Everyone's efforts and results are recognized and celebrated.

Hours per week : 40 Language : English Education : Secondary School Certificate or equivalent Experience :3 years’ experience in Restaurant Management/Supervisor roles within the previous 5 years.

ROLE The Restaurant Manager is responsible for all aspects of restaurant operations including the quality and consistency of the customer experience, adherence to A&W; standards, Provincial WCB, Employment and Health Regulations, the development of a motivated and productive team, and ultimately, the growth and profitability of the business.

RESPONSIBILITIES Operations

- Balance key goals including food quality, speed of service, guest experience, and cost control through effective oversight of operating systems.
- Oversee weekly P&L; performance including cost of goods, labour costs, and operating expenses.
- Maintain A&W; operational standards and conduct regular performance reviews; identify areas for improvement and implement corrective actions.
- Ensure compliance with WorkSafeBC, public health,



and provincial employment standards.
- Develop and manage staff scheduling to meet labour targets and support smooth operations.
- Ensure all equipment and facilities remain in proper working condition and coordinate repairs as needed.
- Foster a positive workplace environment and team morale.
- Monitor and enforce adherence to health and safety regulations and food safety standards.

Human Resources

- Recruit and hire hourly staff; participate in hiring supervisors and assistant managers.
- Address performance issues, coach team members, and terminate employment when required.
- Provide leadership development, mentoring, and succession planning.
- Lead restaurant meetings and support effective communication.
- Ensure payroll and scheduling practices comply with employment standards.
- Promote a safe, healthy, inclusive workplace.
- Document critical incidents and report appropriately.
- Ensure monthly Health & Safety meetings are completed, documented, and followed up.

Financial

- Complete daily, weekly, and period-end accounting and administrative tasks accurately and on time.
- Manage inventory processes including ordering, waste tracking, cost control, and weekly counts.
- Achieve financial targets by managing controllable costs and optimising operations.
- Forecast sales volume and adjust strategies to meet budget and growth targets.




- Monitor revenues and adjust procedures when appropriate.

Customer Service

- Ensure cleanliness, sanitation, and safe food‑handling practices throughout the restaurant.
- Maintain high guest satisfaction through effective staffing, preparation, and leadership.
- Oversee local marketing initiatives and community engagement.
- Address guest incidents and complaints using effective service recovery.
- Ensure team appearance, behaviour, and professionalism meet A&W; standards.
- Monitor guest feedback trends and adjust strategies as needed.
- Resolve customer concerns and ensure compliance with health and safety regulations.

QUALIFICATIONS & REQUIREMENTS

- Strong interpersonal, communication, and leadership skills with supervisory experience.
- Expertise in all restaurant positions and operating systems.
- Thorough knowledge of standard Restaurant Operating Systems and Standards.
- Strong ability and interest in developing others.
- Ability to complete accounting tasks and manage administrative responsibilities.
- FOODSAFE Level 1 required; Level 2 preferred.
- Basic or Intermediate First Aid certification.
- High school diploma or equivalent; hospitality training an asset.
- Proficiency in POS systems, Windows 11, and Microsoft 365 Business.

COMPETENCIES

- Leadership & People Development : Ability to inspire, coach, and develop team members.
- Operational Expertise : Strong understanding of restaurant systems, standards, and regulatory requirements.
- Financial Insight : Ability to manage budgets, analyze P&Ls;, and control costs.
- Customer Focus : Commitment to delivering positive guest experiences.
- Decision-Making : Ability to make sound decisions under pressure.
- Communication : Strong verbal and

📌 Restaurant Manager (Victoria)
🏢 aew restaurants
📍 Victoria