Application Deadline: August 27, 2026 11:59 PM ADT

Employment Type : Permanent

Job Type : On-site

Headquartered in New Glasgow, NS, Crombie is an integrity-driven, caring, and purpose-built organization. It’s why we’ve been voted one of Atlantic Canada’s Top Employers year after year. Here are a few more reasons why we all love where we work:

- An on-site fitness facility, or subsidized fitness centre memberships;
- Corporate discount rates;
- Professional development programs to help you grow and succeed; and
- A strong, diverse culture that promotes thought leadership and interdepartmental collaboration.

Our commitment to Diversity, Equity & Inclusion

Who we are

As one of Canada’s leading REITs, we build spaces that will shape communities and have a lasting impact for generations. Supported by a solid foundation and focused value creation, Crombie is positioned to deliver consistent results and generate long-term sustainable growth.

You’ll join a team of values-driven, caring colleagues. We collaborate, find solutions, and cheer each other on. Our winning culture is rooted in our values: outperform expectations, embody integrity, care passionately, deliver excellence together, and empower one another.

We care for our employees, we support flexible work, compensate with outstanding benefits, and work with you to help meet your career goals. Learn more about us at crombie.ca.

Position Summary

Based out of Scotia Square in Halifax, NS the Customer Service Associate is the face of Crombie, answering any client questions related to building maintenance, operations, and other matters, while providing exceptional customer service.

Additional duties of the Customer Service Associate include but are not limited to:

- Performs all required client services activities, efficiently and accurately, on a day-to-day basis,



according to company procedures and guidelines.
- Demonstrates a professional attitude in order to promote a positive company image and provide excellent customer service.
- Builds and maintains respectful, positive working relationships with Crombie management team and other Crombie departments.
- Monitors online client services platform/portal, recording and assigning tasks to employees.
- Maintains records and log-books as required by the organization.
- Initiates online requests with respect to customer/client issues, preparing incident summaries, insecure premises communications to clients and so forth.
- Monitors radios for entire Client Services team and cameras for the complex.
- Responds to emergency and crisis situations following current company procedures and policies.
- Issues, tracks and maintains card access and keys for the complex.
- Accepts parking payments and sells gift certificates.
- Redirects problems outside of their scope to appropriate individuals.
- Helps facilitate clear communication for all client services departments, including management, security, parking, maintenance, engineering and accounting employees.
- Engages across all levels of the organization to create and promote a safe and respectful work environment.
- Other special projects and tasks as assigned.

The profile we are looking for

- Proficient in the use of computer systems.
- Demonstrated experience in a customer service-focused environment.
- Flexibility to work days, evenings, weekends is required.
- Experience with Yardi Voyager is considered an asset.
- Strong communication skills.
- Clear criminal record check.

If you are interested in this opportunity, please submit a cover letter and resume.

Crombie thanks all applicants for their interest. Only those selected for an interview will be contacted.

**Notice to Recruitment Agencies

📌 Customer Service Associate (Halifax Regional Municipality)
🏢 Crombie REIT
📍 Halifax Regional Municipality