As a Bilingual Service Coordinator at Service Yeti , you play a pivotal role as the primary point of contact for our clients. Your responsibilities extend beyond simply coordinating service calls; you are entrusted with ensuring that every client interaction reflects our commitment to exceptional service and professionalism. This role requires a deep understanding of our services, effective communication skills, and a proactive approach to problem-solving.

Key Responsibilities : Dashboard Management :

- Maintain an organized and up-to-date workflow dashboard, ensuring that new tickets are promptly processed and ready for scheduling.

- Collaborate with other departments to streamline workflows and provide support as needed.

- Accurately document all client interactions, service requests, and updates in our system to facilitate seamless communication and service delivery

- Customer Service :

- Provide personalized and attentive customer service to every client, representing the Service Yeti brand with professionalism and integrity.

- Act as a liaison between clients and technicians, ensuring clear communication and understanding of service needs and expectations.

- Address client inquiries, concerns, and complaints with empathy and urgency, striving for swift resolution and complete customer satisfaction.

- Proactively follow up with clients to ensure their needs have been met and to gather feedback on their service experience.

- Daily Duties :

- Coordinate service calls efficiently, scheduling appointments based on client availability and technician availability.

- Keep clients informed of any changes to their service appointments, including technician arrival times or rescheduling needs.

- Manage the dispatch board effectively, ensuring that technicians have a full schedule and that service calls are prioritized appropriately.

- Scheduling :

- Schedule service appointments promptly,



aiming to accommodate clients' preferred dates and times while considering technician availability.

- Prioritize emergency service calls and ensure timely response and resolution according to company policies and client expectations.

- Maintain accurate records of all scheduled appointments, including client contact information, service details, and any special instructions.

- Call Center KPI :

- Work towards meeting and exceeding Call Center Key Performance Indicators (KPIs), including response times, client satisfaction ratings, and service resolution timelines.

- Continuously seek opportunities to improve call center efficiency and effectiveness through process optimization and feedback-driven initiatives.

Qualifications :

- 2 years of experience in a customer service or client-facing role, preferably in the service industry.
- Exceptional communication skills, both verbal and written, with the ability to convey technical information clearly and effectively.
- Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in using computer systems and software for scheduling, data entry, and communication.
- Ability to remain calm and professional under pressure, with a customer-centric approach to problem-solving.
- Flexibility to work varying shifts, including evenings, weekends, and holidays, to accommodate client needs.

What to expect from Greenfoot :

- Full-time, permanent position :

- Competitive wage based on experience :

- Health and dental benefits :

- A long-term career with training and continual improvement opportunities :

- A fun work environment with a safety-orientated company :

- Company pension plan

Salary: $43,000 - $50,000

Job Types : Full-time, Permanent

Pay: $43,000.00-$50,000.00 per year

Advantages :

- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care

Work Location: In person

📌 Bilingual Service Coordinator (Moncton)
🏢 Greenfoot Energy Solutions
📍 Moncton