At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy. NTT DATA's Client is seeking a Helpdesk Associate to join their Clinical Service Desk team. This position will have the opportunity to work from home / remotely in Halifax. This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365 - Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner - Responsible for driving resolution of incidents on a 24/7 desk - Read text on computer screens for the duration of the shift - Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks - Ensure a quiet, private workspace with high speed, wired internet - Travel up to 10% of the time, if required - Lift up to 25 lbs. if needed for equipment setup - Have a working cell phone for manager communication and Two-Factor Authentication Basic Qualifications:



- Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education) - Minimum of 1 year of technical troubleshooting experience - High school diploma or equivalent required Preferred Skills: - Experience in a call center environment - Demonstrate a service philosophy in all interactions with clinicians and colleagues - Effective communication and interpersonal skills - Proficient typing and English language skills (both verbally and in writing) - Strong listening capabilities to fully understand caller's needs / requests - Exceptional ability to work optimally in a fast-paced environment This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. About NTT DATA Services: NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D; insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required advantages. indist li-northamerica

📌 Clinical Service Desk Helpdesk Associate (Toronto)
🏢 NTT DATA
📍 Toronto