Keep Customers Moving. Keep Repairs on Track.

Are you an experienced Service Advisor who has experience with commercial truck repairs, understands the importance of accurate estimates, and thrives in a fast-paced service environment?

Join GoRight’s Service Centre team and play a key role in delivering exceptional customer service and efficient fleet maintenance.

What You’ll Do

- Prepare accurate quotes for commercial truck repairs and maintenance, with backup support for trailer repairs.
- Manage work orders from equipment check-in through repair, invoicing, and customer pickup.
- Coordinate repair schedules, parts availability, technician workflow, and customer promise dates.
- Inspect incoming equipment, review technician findings, and obtain customer approvals before additional work proceeds.
- Keep customers informed with timely updates on repair progress, costs, and completion timelines.
- Ensure work orders, repair documentation, and invoices are accurate and completed on time.
- Collaborate with technicians, parts planners, and service management to keep operations running efficiently.

What You Bring

- 3+ years of experience as a Service Advisor or Service Writer in a truck service centre.
- Strong knowledge of commercial truck repairs, maintenance, labour estimating, and parts.




- Excellent customer service, communication, organization, and multitasking skills.
- Strong computer skills and experience with maintenance or work order management software.
- Knowledge of VMRS coding and Standard Repair Times (SRTs) is an asset.
- Licensed 310T Technician or equivalent experience and expertise

Why Join GoRight?

- An opportunity to make a direct impact on customer satisfaction and service centre performance.
- A collaborative team environment where accuracy, accountability, and efficiency matter.
- The opportunity to apply your technical knowledge and customer service skills in a key operational role.
- Excellent pay and benefits programs.

Ready to Make an Impact?

If you can turn repair needs into accurate estimates, keep customers informed, and coordinate repairs with confidence, we want to hear from you!

Apply today to join GoRight’s team in Kitchener.

#GoRightHP

Pay: $32.00-$40.00 per hour

Benefits:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- In office parking
- RRSP match
- Tuition reimbursement
- Vision care

Work Location: In person

📌 Service Advisor (Kitchener)
🏢 GoRight
📍 Kitchener