Revenue & Reservations Manager

Job Type: Full time, Permanent
Location: Whistler, BC (On-site)
Reports to: Hotel Manager

Join Our Team at Nita Lake Lodge!

Nestled on the shores of beautiful Nita Lake in Whistler, BC, Nita Lake Lodge Resort & Spa is a luxury boutique property known for its exceptional guest experiences, personalized service, and welcoming atmosphere.

We are seeking an experienced and commercially driven Revenue & Reservations Manager who is equally passionate about leading people and delivering strong revenue performance.

You will lead and develop the Reservations team while maximizing room revenue, optimizing distribution strategies, and identifying opportunities for growth, with equal focus on reservations leadership and revenue management. Taking ownership of recruitment, scheduling, training, and daily reservations operations, you will build a knowledgeable, service-focused team that converts enquiries into bookings and delivers an exceptional guest experience.

Working closely with the Hotel Manager, you will combine analytical skills and commercial insight to manage and execute the room revenue strategy. Collaboration with Sales, Marketing, Front Office, and other resort departments will be key to driving performance and contributing to the overall success of Nita Lake Lodge.

Key Responsibilities

Revenue Management & Strategy

- Execute the property's room revenue strategy, managing daily pricing, inventory, availability, and distribution to maximize revenue and profitability.
- Analyze booking trends, market demand, competitor pricing, seasonal patterns, and business performance to identify revenue opportunities.
- Develop and manage room rates, packages, promotions, and booking restrictions across market segments and distribution channels.
- Prepare weekly, monthly, and rolling 90-day forecasts, monitoring occupancy, Average Daily Rate (ADR), RevPAR, and room revenue.
- Collaborate with the Hotel Manager on annual room revenue budgets, forecasting, and strategic recommendations.
- Identify opportunities to increase direct bookings, improve conversion rates, and reduce distribution costs.
- Evaluate group business opportunities, including pricing, displacement analysis, and overall revenue potential.
- Prepare and present revenue performance reports, insights, and recommendations to senior leadership.

Reservations Leadership & Guest Experience

- Lead, coach, train,



and develop the Reservations team to deliver exceptional luxury hospitality experiences.
- Oversee daily reservations operations, ensuring accuracy, efficiency, and consistent service standards.
- Recruit, onboard, and support team members while fostering a positive, accountable, and collaborative work environment.
- Establish and monitor departmental sales targets, booking conversion, response times, and upselling performance.
- Develop strategies to increase room, Food & Beverage, and Spa bookings through effective guest engagement and cross-selling.
- Manage departmental scheduling, staffing, payroll approvals, and labour budgets.
- Provide hands-on reservations support during busy periods, absences, and staffing transitions.
- Collaborate with Front Office, Housekeeping, Sales, and Events to ensure seamless communication and guest experiences.

Distribution & Systems Management

- Oversee room inventory, rates, and availability across Maestro PMS, iHotelier, online travel agencies (OTAs), and other distribution channels.
- Monitor channel performance, rate parity, commissions, and booking acquisition costs.
- Maintain accurate system configurations, rate plans, room descriptions, and booking policies.
- Manage and optimize reservations, revenue management, and customer relationship management systems.
- Identify opportunities to improve reporting, operational processes, and system efficiencies.

What We're Looking For

- Previous experience in hotel revenue management, reservations management, or a similar leadership role.
- Strong understanding of hotel revenue management principles, pricing strategies, forecasting, and distribution channels.
- Demonstrated leadership experience with the ability to coach, motivate, and develop a successful team.
- Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into effective business decisions.
- Experience with property management systems, booking engines,



and online distribution platforms; knowledge of Maestro PMS and iHotelier is an asset.
- Understanding of key hotel performance metrics, including ADR, RevPAR, occupancy, and booking conversion.
- Excellent communication, organizational, and time-management skills.
- A collaborative leadership style and commitment to exceptional guest service.
- Ability to balance strategic responsibilities with hands-on operational support.
- Flexibility to work evenings, weekends, and statutory holidays as business needs require.

Why Join Nita Lake Lodge?

At Nita Lake Lodge, we believe that exceptional guest experiences begin with an engaged, supported, and passionate team.

As part of our leadership team, you will have the opportunity to make a meaningful impact on the property's commercial performance, develop talented hospitality professionals, and contribute to the continued success of one of Whistler's unique luxury boutique resorts.

We offer a collaborative workplace, opportunities for professional growth, and the chance to work in one of Canada's most beautiful mountain destinations.

Apply Today!

If you are a motivated hospitality leader with a passion for revenue optimization, team development, and exceptional guest experiences, we would love to hear from you.

Join the team at Nita Lake Lodge Resort & Spa and help us create memorable experiences for every guest.

Nita Lake Lodge Resort & Spa is committed to providing an inclusive and respectful workplace. We welcome applications from qualified candidates of all backgrounds and experiences.

Pay: $65,000.00-$75,000.00 per year

Benefits:

- Company events
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- Wellness program

Application question(s):

- How many years of experience do you have in hotel revenue management or reservations management?
- Do you have experience managing hotel room pricing, inventory, forecasting, and distribution channels?
- How many years of experience do you have directly supervising or managing a team?
- Which Property Management Systems (PMS), booking engines, and revenue management platforms have you worked with?
- Are you comfortable analyzing hotel performance metrics such as ADR, RevPAR, occupancy, and booking conversion to make pricing and revenue recommendations?
- Do you have secure housing in Whistler or the surrounding area for the next 12 months?

Work Location: In person

📌 Revenue & Reservations Manager (Whistler)
🏢 Nita Lake Lodge
📍 Whistler