As a Customer Service Assistant, you’ll support customers with clear, courteous service across their inquiries and help identify suitable products or services. You’ll contribute to a smooth customer experience by listening carefully, sharing accurate information, and keeping records organized. Take in dry cleaning orders, tag and prepare invoice.
Responsibilities
- Respond to customer questions in person or through available service channels, using skilled phone etiquette when handling calls.
- Enter and update customer information accurately, review details to identify needs, and direct complex inquiries to the appropriate team member.
- Explain relevant products or services, support sales conversations, and suggest useful add-ons through thoughtful upselling.
- Communicate in English.
- Your impact: Clear, accurate support helps customers make informed choices and enables colleagues to follow up effectively.
Skills
Have some knowledge of clothing alterations or sewing (an asset, but not essential)
Required: Strong communication skills, customer service judgment, English proficiency, accurate data entry, and practical analysis skills support effective responses and reliable records.