Job Responsibility: CloudKettle is seeking a Senior Salesforce Business Analyst to work with our clients; understanding their business needs and translating them into functional and technical requirements.

Location Halifax, NS (Hybrid/Remote) or Remote within Canada Why Join Us At CloudKettle you'll work on high-impact projects for some of the biggest names in tech, finance, and beyond. Our culture is collaborative and modern, and we're committed to helping you grow. Market-competitive salary, training and health coverage are all great. But it's the “extras” that really make our employees feel appreciated. Here's what sets us apart:

- Flexibility: Most of our team works remotely, and our culture and policies are designed to support work-life balance, no matter where you are.
- Professional Growth: Share your expertise on our blog or create videos, we'll help you build your professional profile.
- Work-Life Balance: Personal days are available and we encourage downtime to recharge.
- Peer Recognition: Celebrate wins with peer-nominated awards and performance bonuses.
- Diversity and Inclusion: We're proud to be a gender-balanced workplace with a near 50/50 split of male and female-identifying employees.
- Giving Back: As a Pledge 1% company, we dedicate time and resources to making a positive impact.
- For Halifax-based team members, enjoy these extras:
- A stunning downtown office with breathtaking views—even on foggy days.
- All the coffee, tea, Bubbly water (we're serious about this), and Cliff bars you can handle.
- A meditation/religious room for quiet moments.





What You'll Do
- Gather and document business requirements through stakeholder workshops and requirements gathering sessions
- Translate business needs into functional and technical requirements.
- Define and document user stories, acceptance criteria, and process flows.
- Work closely with Salesforce Architects to design scalable solutions.
- Identify opportunities to automate and optimize business processes using Salesforce features.
- Act as a liaison between business and technical teams to ensure clear communication.
- Support end-users during testing, troubleshooting, and post-go-live support.
- Prioritize and refine backlog items based on business value and feasibility.
- Create and maintain documentation (user guides, training materials, process diagrams).
- Other duties as required.

What You Bring
- Required:
- 6+ years of experience in Business Analysis with a focus in Salesforce implementations.
- Salesforce Administrator Certification

- Experience working with cross-functional teams and translating business requirements into technical solutions.
- Familiarity with project artifacts such as Requirements Traceability Matrix, Solution Design Documents,



User Stories and Test Cases
- Knowledge of Salesforce system configuration, customization, and integration with other enterprise tools.
- Strong communication skills, with the ability to interact with both technical and non-technical stakeholders.
- Demonstrated analytical and problem-solving skills.
- Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
- Must be currently based in and legally eligible to work in Canada and can show proof of citizenship or visa.

- Preferred:

- Bilingual fluency in verbal and written French and English is a strong asset.
- Experience working in the Telecommunications Industry
- Salesforce Business Analyst and other platform certifications are a plus
- Background in consulting, enterprise applications, or digital transformation is a plus.

Benefits
- Competitive salary
- The opportunity to work at a fast-scaling organization servicing some of the largest and most exciting companies in the world
- A flat and modern work culture
- Flexible work setting
- Participation in a Salesforce certification-based employee bonus program
- Medical and dental benefits
- 10 personal days to use for mental health, sickness and family emergencies
- 3 weeks vacation
- Subsidized career training, including coverage of certification tests
- We value giving back to our community - you get 20 hours of your workday over the year to spend doing volunteer work for an organization you chose.

📌 Senior Salesforce Business Analyst (Remote) (Toronto)
🏢 CloudKettle
📍 Toronto