Lead customer relations at Hard Rock Ottawa Hotel & Casino in Ottawa, Ontario, supervising service delivery and guest engagement. This is a full time permanent position.

The Customer Relations Supervisor oversees daily team operations in a shift work setting. The role supports guest concerns, escalations, rewards program inquiries, and service recovery initiatives. You will coach employees, maintain gaming floor presence, and uphold Hard Rock service standards.

Key Responsibilities:

- Supervise Customer Relations employees during assigned shifts
- Deliver exceptional customer service on the gaming floor
- Ensure compliance with AGCO regulations and applicable laws
- Support hiring, training, evaluations, recognition, and development




- Plan site promotions with the Customer Relations Manager

Requirements:

- Post-secondary diploma in Marketing or Business-related discipline
- Two years of special events or public relations experience
- One year of supervisory experience in the service industry
- Working knowledge of MS Office and computer applications
- Ability to obtain Category 1 Gaming Assistant registration

Apply customer service leadership, organization, and communication skills while supporting guest loyalty at Hard Rock Ottawa.

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📌 Customer Relations Supervisor Casino (Ottawa)
🏢 Hard Rock Hotel & Casino Ottawa
📍 Ottawa