Job Responsibility:

Prefera Finance is in search of an experienced, driven, motivated, enthusiastic person with a positive can-do attitude to join our fast-growing team in the consumer finance industry as a full time Skip Tracer

Are you someone with high attention to detail, who has a knack for following breadcrumbs while seeking information and resolution? Someone who is self-driven, motivated, enthusiastic person with a positive can-do attitude and looking to join a fast-growing company in the consumer finance industry as a full-time permanent Skip tracer!

Position summary: As our in-house Skip Tracer, you will trace, manage customer accounts where previous attempts at locating/contacting have failed. The ideal candidate will also support the Collection, Recovery and Paralegal team with various key functions.

KEY RESPONSIBILITIES:

- Seek and gather relevant information, locate clients using various tools such as Can411, Review/Pull Credit Bureau Reports (TU/EQ), social media platforms, etc. for the Collection, Recovery and Paralegal teams
- Compile required documents
- Attend and contribute in monthly meetings with the department Director, assessing department needs while outlining progress while identifying areas of prospect
- Expected volume, manage 100 - 125 files while supporting other areas of the business
- Perform detail account audits and cost analysis if/when needed
- Inbound/outbound environment (no tele-marketing; no auto-dialer)
- Customer service: update Client contact & account information
- Respond to client enquiries
- Providing superior professional service to valued clients

KNOWLEDGE, Skills & Abilities:

- Previous work experience in providing excellent customer service and phone etiquette.
- Previous financial collection experience is considered an asset, but not required.




- Approximately 1-3 years of experience in skip tracing and knowledge.
- Credit knowledge is considered an asset.
- You think "outside the box" and can decipher credit bureau reports.
- Excellent verbal and written communication skills and are fluent in English and French (preferred).
- Proficient on all social media platforms searches and open-source tools.
- Robust development of personal contacts within the industry for trace and investigative assistance.
- Strong interpersonal, organizational and negotiation skills.
- Working knowledge of the Microsoft Office Suite (Outlook, Word, and specifically Excel) and company software systems.
- Extremely detail-oriented and able to multi-task in a fast-paced environment and prioritize work in response to requests and inquiries.
- Ability to work independently and strong decision-making skills / problem solve based on sound judgement.
- Demonstrated communication and collaboration skills with ability to interact with peers, management, and other departments in a professional manner.
- Intermediate computer skills are required.

Education:

- · Secondary School (preferred)

Experience:

- · Skip tracing/Private Investigations (PI): 2-3 year (preferred) 1 year (required)

Work Schedule:

- ·8-hour shift- Monday to Friday, between the hours of 9-5 or 10-6
- Mostly Remote Position with occasional in office attendance

Perks/Benefits:





- Company Benefits (Health and Dental)
- 3 weeks vacation (15 days)
- RRSP Contributions/Company matching
- Company-issued equipment
- Great location near major highways (QEW/427)
- Positive culture & amazing team
- Occasional team lunches
- Free office parking

Salary Expectations/Compensation

- $50,000 - $55,000 annually + up to 10% bonus

Availability:

- As soon as possible

Prefera Finance Ltd. is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario's accessibility laws.

Job Types: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

Benefits:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- In office parking
- Paid time off
- RRSP match
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Overtime
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- ETOBICOKE, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have experience with reading credit bureau reports?

Experience:

- financial industry: 1 year (required)
- credit: 1 year (preferred)
- Skip Tracing: 1 year (required)
- Customer service: 2 years (required)

Language:

- French (preferred)

Work Location: Hybrid remote in ETOBICOKE, ON

📌 Skip Tracer (Etobicoke)
🏢 Prefera Finance
📍 Etobicoke