Job Responsibility:

Group Sales Coordinator and Reservations Agent

Living Water Resorts prides itself in its people and is committed to attracting and retaining the best talent. From part time to full-time jobs, seasonal, co-operative education experiences to Leadership positions, Living Water Resorts offers you the perfect place to build your resume.

This full-time position is a dual role as a Reservations Agent (hybrid) and Group Sales Administration (in-office). This person will have a passion for selling the resort in reservations and supporting the sales & events team for success.

JOB DUTIES

Reservations:

- Answering in coming reservations calls
- Use effective selling techniques to confirm inquiries into bookings
- Respond to emails and voicemails regarding inquiries on upcoming bookings and inquiries.
- Room blocking
- Perform other duties and functions as assigned based on business levels throughout the resort and organizational changes as directed

Group Sales Administration:

- Create proposal and cost estimates for group bookings
- Enter bookings into RDP (reservations system) and Five Star after a group/event contract is signed
- Update Five Star menus
- Enter rooming lists - double check rooming lists to ensure accuracy and make changes as needed
- Create floor plans in social tables
- Complete BEO runs (Banquet Event Orders) and Group Resume distributions to the appropriate departments
- Distribute Change Log
- Prepare Golf Cart signage for special events at the Golf Course
- Create Kitchen Charts for plated meals
- Create Place Cards for plated meals
- Create Seating Charts
- Print and maintain menu folders
- Update menus - Send PDF's to Marketing




- Create Buffet food labels
- Prepare Group Invoicing
- Detail internal events
- Perform other duties and functions as assigned based on business levels throughout the resort and organizational changes as directed

QUALIFICATIONS:

- Hotel/Resort work experience an asset
- Strong passion for customer service both over the phone and in person
- Must have a valid drivers license
- Strong passion in guest service
- Strong computer literacy skills in MS Word, Excel, Canva, Publisher
- Proven ability to work in team environment and independently at times.
- Excellent communication and written skills
- Smart Serve Certification an asset
- Strong attention to details
- Possess strong time management skills
- Professional attitude and appearance at all times

WORKING CONDITIONS:

- Works the majority of time indoors, and on occasion outdoors for special events
- Must be able to bend, reach and lift at least 25lbs.
- Must be able to walk and stand for an average of 8 hours per shift.
- Must be able to work flexible hours including early mornings, afternoons, evenings, weekends s.

At Living Water Resorts, we consider equity, diversity and inclusivity our foundation to success along with our Core Values of Caring, Character, Chemistry and Competency. We believe in equal opportunity and it is our priority to ensure a barrier free recruitment and selection process and if you require accommodation in relation to any materials or processes used during the recruitment and selection process, please notify Human Resources. We will make every effort to accommodate persons with disabilities in a timely, effective and suitable manner.

📌 Reservations and Group Sales Administration (Collingwood)
🏢 Living Water Resorts
📍 Collingwood