Job Posting: This is a full-time regular role. _
_ You will be working on a flexible hybrid schedule as part of Fidelity's agile working arrangement. _
At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.
Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.
The Project Governance Office (PGO) manages the portfolio of projects for Fidelity Investments Canada (FIC), focusing on prioritization efforts in order to meet FIC’s regulatory obligations and strategic business development, and ensure adequate capacity planning for Information Services (IS) and Business resources. The IS Workforce Manager drives solutions and strategies that maximize effectiveness and efficiency in resource planning, forecasting and scheduling. Establish and maintain IS resourcing models, including long and short-term forecasts, and ad hoc modeling to inform IS staffing, budgeting, workload distribution, strategic and tactical leadership decisions, and support achievement of IS objectives to serve the business.
Provide IS resource recommendations and help influence decisions/outcomes while building and maintaining key relationships with IS leadership and other business departments.




Understand IS workforce related processes in order to aggregate and analyze data to prepare and report trends and insights that inform decisions and strategies to allocate resources to priority projects or initiatives.
Monitor IS resource allocations and performance against key IS activities and projects including identifying unexpected workload or staffing variations, and proactively reporting trends to assist IS management in addressing capacity issues and potential delays in delivering projects or initiatives.
Support a wide variety of tasks and requests from IS Executives, Directors, Managers and business stakeholders including resource schedule change/move requests, resource forecasting by IS department / by project and cost-benefit analysis for options to augment current IS resourcing to meet business needs (e.g. contracting, professional services).
Expert resource management, capacity planning and forecasting for projects and activities.
Strong organizational and planning skills.
Excellent data analytics and problem-solving skills.
Working knowledge of technology services, systems and project management methodologies.
Expert in Microsoft Productivity Tools (O365, MS Office) work experience.
Certified Workforce Planning Professional (CWPP).
Banking or Finance industry related experience is preferred.
Experience with Tableau or other Data Visualization tool.
Base Salary and Discretionary Performance Bonus: Some of the ways we’ll help you feel valued and supported as part of our team:




Flexible working arrangements - 100% remote, hybrid, and in office options
Parental leave top-up to 100% of your salary for a period of 25 weeks
Up to $650 for home office equipment
Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
Diversity and inclusion programs, including an active network of Employee Resource Groups
Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation
We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally protected ground.
We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.
Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. o Canada’s Top Employers for Young People
o Best Workplaces for Inclusion
o Best Workplaces for Today’s Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
Human Resource Director (HRD) - Best Place To Work
o HRD - 5-Star Diversity & Inclusion Employer
o TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting

📌 Resource Manager (Remote) (Toronto)
🏢 Fidelity Canada
📍 Toronto