Lead medical information operations remotely in Canada with solid communication, training, and escalation-management skills. Represent a leading biotechnology company through Inizio Engage.

As Medical Information Specialist Team Lead, you will support client account management and call center communications. The position covers inbound and outbound telecommunications, project initiatives, training updates, inquiry investigations, and quality support. You will help maintain accurate, compliant service across client projects.

Key Responsibilities:

- Provide intermediary service between account managers and communicators
- Update training materials and conduct directed training
- Investigate inquiries, complaints, and program escalations




- Assist call monitoring and provide timely quality feedback
- Compile monthly program metrics for management

Requirements:

- High School Diploma required
- Bachelor’s degree or equivalent experience preferred
- Ability to lead and guide others
- Proficiency with Word and Excel
- Strong analytical, communication, and problem-solving skills

Apply medical information leadership, training, and quality skills while supporting Inizio Engage biotechnology programs remotely across Canada.

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📌 Medical Information Team Lead (Toronto)
🏢 Inizio Engage
📍 Toronto