Drive SMB growth and retention as a Toronto-based Account Manager at Rippling, guiding customers through HR, IT, and Finance solutions. Work in-office at least three days weekly under current policy.

You will own a customer book and serve as its primary relationship owner. This role focuses on adoption, retention, revenue growth, and long-term commitments across Rippling’s back-office products. You will consult on workforce needs, manage renewals, and build commercial relationships through structured sales processes.

Engage customers during go-live, renewals, and business reviews

Consult on HR, IT, Finance, and global workforce needs

Build pipelines for cross-sales, upgrades, and contract renewals

Negotiate procurement and coordinate contract execution

Partner with product, support, and operations teams

Three-plus years of SaaS account management, sales, or customer success

Consistent quota achievement through product sales and upgrades

Consultative discovery, demonstrations, and structured sales process experience

Success building long-term commercial relationships

Bring SaaS account management, consultative selling, and retention expertise to grow Rippling’s SMB customer relationships in Toronto.

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📌 Customer Service and Account Manager (Toronto)
🏢 Rippling (Netherlands)
📍 Toronto