From our Calgary HQ to our teams in Edmonton, Red Deer, and the Okanagan, SysGen helps businesses across Western Canada boost productivity, security, and growth. Our Dedicated IT Support Model® means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious IT challenges but always as a team. Join us and you’ll troubleshoot, innovate and celebrate wins together, making IT more effective and way more fun.

As an IT Administrator , you’ll be the go-to tech expert for a portfolio of clients, keeping their systems running smoothly, finding ways to make their technology better, and jumping in when support is needed. you’re logging into a team that’s wired for collaboration, cloud-level fun, and big ideas that never crash.

Earn More: Competitive salary plus performance-based compensation.
Vacation Your Way: Take advantage of our unique Double Dip vacation program.

Culture that Clicks: From team-building activities (that are actually fun) and Fun Fridays to staff appreciation and company-wide celebrations, we create moments that bring people together.
Grow Your Career: Paid training and development to help you level up.
Top Managed Services Provider by Channel Futures (Last 4 consecutive years)
Cloud Tango’s Top Managed Service Providers Canada (Last 2 consecutive years)
Monitor, maintain,



and optimize client systems, applications, and network environment
Provide remote support for remote users
Perform server administration tasks, including user/group administration, security permissions, group policies, print services
1, 2 & 3 networking support (TCP, DNS/MX, simple subnets, VLAN, VPN, firewalls, Wireless)
Provide Level - 1 & 2 application support for basic COTS (Exchange, O365, SMB apps)
Provide Level - 1, 2, & 3 server / database administration
Install and configure Windows Desktop
Complete weekly and monthly Service Level Agreement tasks
Create and manage user network accounts
Diploma or Degree in Computer Science or Information Technology

- 3-5+ years experience supporting SMB networks and systems
- Windows 7, 8 and 10, Windows Server 2008, 2012 +R2, 2016, Linux, OSX, IOS, Android, VMWare & clustering, Hyper-V and clustering
- Networking: Meraki, SonicWALL, Cisco, Juniper, Lenovo, HP, Wireless AP

Excellent customer service skills
Proficient in configuring and deploying Microsoft Office Applications including Office 365
CompTIA training
Microsoft Level 1: Highly proficient in remote access and conferencing tools
SysGen follows the principles of equal chance, diversity, and inclusiveness regarding our hiring and promotion procedures.

📌 IT System Administrator (Fully Remote) (Edmonton)
🏢 SysGen Solutions Group
📍 Edmonton