Support Canadian Tire store applications through advanced troubleshooting, incident management, and application performance monitoring. An on-call component may be required for urgent operational issues. This L2 Analyst role provides second-level support for store applications across Canadian Tire Corporation. You will investigate technical symptoms across applications, databases, networks, infrastructure, integrations, middleware, and business processes. The work includes incident triage, root cause analysis, vendor coordination, reporting, and knowledge-base updates.

Key Responsibilities:

Resolve store application issues within agreed service levels

Monitor application performance and optimal functionality

Document support activities and update the knowledge base

Manage incidents reported by store staff





Conduct post-incident reviews and report major incidents

Requirements:

Five-plus years of ITSM or five-to-ten years in IT

Technical diploma or degree in computer science or related discipline

Solid Incident Management and Problem Management experience

Strong technical troubleshooting across complex technology environments

ServiceNow, Jira, Confluence, or monitoring experience is an asset

Apply application support, incident management, and troubleshooting expertise to strengthen Canadian Tire store operations and service reliability.

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📌 Applications Support Analyst (IT) (Toronto)
🏢 Canadian Tire Corporation
📍 Toronto