This is a 1-year maternity leave coverage position with the possibility of extension.
You MUST live in Fort McMurray, AB - this is a local position.
Monday - Friday, 8:00 AM - 4:30 PM.
Competitive Wages
Additional Paid Days Off for Years of Service
On the job training
Manufacturer Provided Training
The Service Administrator will possess a high level of professionalism, attention to detail, and excellent organization and customer service skills. This role will provide vital support to ensure the smooth and efficient operation of the office and organization. They will support service, inventory, sales, engineering, and department managers by handling communications, scheduling, document preparation, and information organization, and interactions with internal and external stakeholders. This position will report to the general manager located in the Fort McMurray office.
Customer Facing

First point of contact for customers at the service counter, answering questions and offering information about accounts, services, and products.
Collaborate with customers to obtain data to deliver timely, high-quality service.
Answer service calls from customers or clients and assist with arranging the appropriate services
Coordinate customer service needs with the appropriate departments including engineering, sales, and projects to guarantee effective customer service.
Assist with the investigation and remedy of service-related mistakes by referring complaints of product, service failures, and errors to the general manager or service manager.
Address and resolve customer complaints and scheduling conflicts promptly, elevating to the service manager when necessary
Participate in planning, staging, training, and rollout of major projects




~ Work independently with little or no supervision

Billing

Capture data and complete monthly reconciliation of service orders
Consult with general manager about services or billing rendered
2+ years of experience in an administrative and customer service facing role

- A diploma/certification in Business Administration, Office Administration, Business Management or equivalent experience
- Current and valid Class 5 Drivers Licence, and a clean 5-year Driver Abstract
- Intermediate proficiency in Microsoft Office Suite (Word, Excel , and PowerPoint)

Proficiency in NetSuite software is considered an asset
Polite and professional telephone etiquette
Strong interpersonal and excellent customer service skills
The work setting is in an office environment and will be in a customer facing. The incumbent will be also required to look at a computer screen for long periods of time. There is a possibility of eye and/or joint strain related to operating computer equipment.
Tridon Communications is a full solution Telecom Systems Integrator with CSA certification and licensed by APEGA. Our Engineering, Radio Communications, Data Communications, Security, and Tower Divisions collaborate with customers to build custom solutions for their wireless communication needs. We have been supplying wireless communication products and services to Alberta industry since 1981. We operate seven service shops in Fort McMurray, Edmonton, Edson, Hinton, Calgary, Saskatoon, and Terrace, British Columbia.
At Tridon, we are committed to promoting diversity and fostering an inclusive workplace by actively seeking to hire qualified individuals from underrepresented groups, including those who are new to Canada and that meet the required qualifications for the role.
MOTOROLA Platinum Service Centre

📌 Customer Service Specialist (Service) (Wood Buffalo)
🏢 Tridon Communications
📍 Wood Buffalo