Specialists in allseason protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxuryforward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.
A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.
Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.

Store Manager
As Store Manager, you are an integral part of our brands’ image and store performance.

Sales and customer service

- Maximize the store sales and KPIs to achieve store sales targets.
- Monitor sales floor and zone coverage to drive sales and maintain a customer focus centric environment.
- Ensure proactive client engagement leveraging CRM and growing the clientele database.
- Inspire and motivate the team to high performance and exceptional customer service.

~ Partner and collaborate with management and HQ partners effectively.

- Manage operational tasks on time relating to reports, payroll, scheduling and inventory management.




- Model and ensure store policies compliance are achieved and communicated.
- Respond and adapt to changing demands of the business and create action plans relating to opportunities to support customer experience while focusing on strategic, operational, and leadership excellence.
- Conduct weekly, monthly and quarterly performance evaluations within the team and manage the store turnover to support retention.

~ Provide proper training and development on product knowledge and selling ceremony.

- Ensure proper maintenance and organization of the store standards front and back of house.
- Handle customer inquiries, concerns and returns effectively.
- Oversee the daily operations while managing inventory levels and loss prevention best practices.

Minimum of five (5) years experience in a preferred fashion luxury retail environment, three (3) years (at least) as a store manager.
Solid leadership, result-oriented and solid business acumen.
Exemplary selling, training and customer service skills.
Knowledge of Microsoft Office Suite and POS operating systems.

📌 Retail Store Manager H/F (Vancouver)
🏢 APP Group (MACKAGE and SOIA&KYO)
📍 Vancouver