At Bell, we're building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

That's why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell's Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

Bell is seeking a highly motivated and technically skilled ServiceNow System Administrator to join our Enterprise Service Management team. The successful candidate will be responsible for the day-to-day administration, maintenance, support, and continuous improvement of the ServiceNow platform across multiple enterprise environments.

Working closely with platform owners, architects, developers, process owners, and business stakeholders, you will help ensure platform stability, security, performance, and adoption while supporting Bell's digital transformation initiatives.

Administer and maintain ServiceNow instances across Production and non-Production environments.

Manage platform configurations, properties, plugins, upgrades, and patching activities.

Monitor platform health, performance,



availability, and capacity.

Administer users, groups, roles, and access controls.

Support compliance with Bell security standards and governance requirements.

Manage ServiceNow authentication, SSO, and user access reviews.

Operational Support

Support platform upgrades and release management activities.

Coordinate with vendors and internal support teams as required.

Ensure adherence to ServiceNow best practices and Bell governance standards.

Participate in architecture reviews, change approvals, and platform control processes.

Support CMDB, CSDM, and platform data quality initiatives.

Automation & Continuous Improvement

Support implementation of new ServiceNow capabilities including ITSM, ITOM, SPM, SecOps, CSM, AI, and Employee Experience solutions.

Contribute to platform monitoring, reporting, and operational dashboards.

3+ years of ServiceNow administration experience.

- Strong understanding of ServiceNow platform architecture.
- Performance Analytics and Reporting
- Experience supporting enterprise-scale SaaS platforms.
- ServiceNow Certified System Administrator (CSA).

Experience with ServiceNow ITOM, SPM, IRM, SecOps, HAM, or SAM.

Knowledge of JavaScript and ServiceNow scripting.





Experience with Agile delivery practices.

Customer-focused mindset.

Cooperative team player with a continuous improvement mindset.

Adequate knowledge of French is required for positions in Quebec.

Job Status: Regular - Full Time

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise. For a confidential inquiry, email your recruiter or View email address on apply.j-vers.com you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Bell, one of Canada's Top 100 Employers.

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📌 System Administrator (Service Now) (Toronto)
🏢 Bell
📍 Toronto