Direct skilled services delivery at Sparkrock from Canada, owning financial performance, ERP/SaaS implementations, and a fully remote operating model.

As Director of Professional Services, you will lead consultants, business analysts, and project managers across a $3–5M client portfolio. You will set delivery standards, manage customer escalations, and shape approaches around client needs. The role focuses on financial and delivery performance, team leadership, and scalable operations.

Responsabilités principales:

Own budgeting, revenue forecasting, and cost management across the portfolio

Oversee quality and outcomes across ERP/SaaS implementation projects

Lead consultants, business analysts, and project managers

Resolve senior customer escalations and protect account health





Balance resources across active engagements to optimize capacity and margin

Exigences:

Bachelor’s degree in business, computer science, information technology, or related field

10–15 years in professional services, project management, or technology

3–5 years in leadership or management, preferably at director level

Experience managing portfolios and book-of-business revenues up to $3–5M

Availability to travel 15–20% and overlap EST, CST, or PST

Lead Sparkrock’s ERP/SaaS delivery organization through financial discipline, customer leadership, and scalable professional services execution.

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