Please note that we will never request payment or bank account information at any stage of the recruitment process. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.Monks is a trusted Salesforce Consulting Partner helping organizations grow faster and create deeper customer connections through their CRM platforms. We are seeking a highly motivated and organized CRM Project Manager to join our NAMER team focused on delivering CRM Platform Implementations and Managed Services solutions to our global clients.

As a CRM Project Manager, you will hold a critical project and people leadership role responsible for the progress and success of one or more projects. This could include leading full project scopes (SOWs) or specific SOWs within a broader Enterprise Project. You will manage customer expectations and organize processes for the success of the operation, ensuring communication flows seamlessly between all internal and external stakeholders.

This position involves leading cross-functional teams and managing administrative project tasks, project budgets, and allocated hours in tools such as JIRA (or client-provided management tools). You will also have indirect and potentially direct leadership over team members, providing important feedback on their work and supporting their professional development.

Client & Technical Delivery

Acts as the primary point of contact following pre-sales handoff to delivery, leading client engagements and managing expectations with a robust background in facilitating meetings and team leadership.

Lead multiple small to medium projects with low to medium complexity, or act as the fully allocated project manager for a higher complexity project.

Create and manage project plans, monitoring progress, managing allocated hours, and overseeing project budget.

Communicate project status, risks, and issues effectively to client stakeholders.

Lead project teams to follow best practices related to work product delivery, documentation, and communication, meeting project needs and client expectations.

Resolve client escalations smoothly, pulling in inputs from internal senior team members when necessary.

SOW Alignment & Gap Management: Conduct gap analyses between discovery requirements and the signed Statement of Work (SOW), identifying scope, assumption, and interpretation gaps, and preparing structured resolution options (including Change Requests).





Structured Lifecycle Phase Execution: Take clear ownership across the five core project phases-Onboard, Discover, Design, Develop, and Deliver with emphasis on milestone exit criteria.

Provide indirect leadership over CRM team members, including architects, developers, consultants, data analysts, lifecycle strategists, and other roles allocated to your projects, offering actionable feedback on their work and deliverables.

Can act as a direct leader to designated team members, supporting them and providing consistent feedback to aid their career development.

Practice Development & PMO Processes

Comply with defined PMO processes applicable to your projects, while providing feedback and cooperating on PMO process improvements and optimizations.

Contribute to practice thought leadership and offerings, and participate in internal or external practice events and training.

Stay current on the latest project management learning, methodologies, and market trends.

PMO Governance & Tooling: Maintain standardized project artifacts and tools, including lean RAID logs, Decision Trackers, JIRA boards, and shared repository structures.

5+ years of applicable project management experience in CRM and enterprise platform implementations or CRM managed services.

Demonstrated abilities in organization, project planning, and effective communication (both written and verbal).

Experience leading projects with multiple work streams or multiple projects concurrently.

Ability to work flexible hours tailored to support the NAMER region (prioritizing EST).

Client Kickoff & Meeting Cadence Management: Experience scheduling and running structured internal and external kickoffs (maintaining proper lead times), managing stakeholder discovery workshops, and leading formal SOW Gap Review milestones.

Overseeing cross-functional small team execution, tracking team member bandwidth, and proactively managing risks, issues, and dependencies.

Relevant certifications such as PMP, Certified Scrum Master (CSM), or Salesforce Administrator.

Experience with vendor management and third-party partner integration.

Proficiency in advanced project management tools and complex Jira workflows/reporting.





This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

Excellent, full coverage medical, dental, and vision insurance - more about our coverage here!

Generous PTO and 15 company-wide holidays

Paid parental leave

Work-life balance with an emphasis on personal well-being

Career growth in a disruptor space & entrepreneurial opportunities within the Monks network

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. Salary Range: $95,000-115,000 CAD

Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. Monks was named a Contender in The Forrester Wave: Global Marketing Services and a leader in the 2026 Gartner Magic Quadrant for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. We are an equal-opportunity employer committed to building a respectful and empowering work workplace for all people to freely express themselves amongst colleagues who embrace diversity in all respects.

📌 CRM Project manager IT H/F (Toronto)
🏢 Monks
📍 Toronto