Clinic Manager – Ottawa, Ontario MedSleep was founded in 2004 out of a genuine passion for sleep medicine, and that spirit has grown into an entrepreneurial, quick-expanding national team with clinics across Canada. We're looking for an experienced, hands-on Clinic Manager to lead day-to-day operations at our Ottawa, Ontario clinic – someone who can balance strong leadership with a genuine commitment to patient care. Be part of our growth story: we're a national Canadian company that's been expanding since 2004, with an entrepreneurial environment that rewards initiative and offers real career growth
A commitment to education: ongoing personal and professional development is built into how we grow our people
A diverse, welcoming team: we're proud that women make up the majority of our Senior Management team
Health, Dental, Vision, Long Term Disability, Life Insurance, and Accidental Death & Dismemberment coverage
Oversee daily clinic operations – reception, doctor's schedules, and sleep study booking – ensuring smooth patient flow and a high-quality experience at every touchpoint
Analyze patient feedback surveys to identify areas for improvement
Recruit, onboard/offboard, train, schedule, and manage clinic staff, building a team culture where every person is valued
Coach and motivate the team, providing feedback to ensure quality, timeliness, and a positive patient experience
Quality, Compliance & Billing

Monitor and uphold clinical and administrative quality standards,



ensuring compliance with health and safety regulations and patient privacy/confidentiality requirements (PHIPA)
Track productivity, timeliness, and quality metrics; adhere to internal administrative and process standards
Review and resolve OHIP billing questions, RAs, and rejections, and track non-OHIP receivables with the billing team
Systems, Reporting & Process Improvement

Manage the clinic's EMR system, ensuring accurate patient records and efficient workflows
Develop, roll out, and continuously improve administrative processes and policies
Support budgeting, inventory management, and ordering of supplies
Coordinate maintenance and repairs for clinic equipment and facilities
Build and maintain strong relationships with referring physicians and community partners
Contribute to local marketing and outreach efforts to support clinic growth
3-5 years of experience in a healthcare administration, clinic management, or supervisory role (medical office or sleep/respiratory setting is an asset)

- Proficiency with EMR systems, scheduling software, and Microsoft Office
- Job Type: Full-Time, Permanent

If you're an organized, people-focused leader who wants to help build our legacy and future, we'd love to hear from you.
MedSleep uses artificial intelligence (AI) tools to assist in screening and evaluating candidate information. By submitting your application, you consent to the use of AI for these purposes.
#

📌 Health Services Manager - Ambulatory Service (Ottawa)
🏢 MedSleep
📍 Ottawa