SCIEX, a Danaher operating company, seeks a Service Administrator in Concord, Ontario to manage day-to-day service administration activities, coordinate between field service and sales teams, and support installation and product service operations.
Responsibilities
Execute daily, weekly, and monthly reports on orders, KPIs, and service requests
Process customer requests via phone, email, fax, and electronic channels
Maintain install base consistency and integrity including warranty records
Facilitate instrument replacement and coordinate serialized component returns
Requirements
High school diploma or equivalent
At least 2 years of service administration, customer service, or sales administration experience
Analytical and problem-solving skills for diverse situations
Proficiency with MS Office, Salesforce, Oracle 12, Teams, and Miro
College degree preferred
Compensation: $50,000–$61,000 CAD base, plus bonus/incentive pay eligibility