Coordinate industrial equipment service in Dartmouth, NS, using customer communication and mechanical understanding to guide repairs and maintenance.

DAC Industrial Engines seeks a Service Advisor reporting to the Service Manager. You will connect customers with technicians while coordinating requests, work orders, schedules, parts, and service updates. The position supports accurate documentation and efficient workflow across the service department.

Key Responsibilities:

• Greet customers and identify equipment concerns
• Explain repairs, timelines, and options clearly
• Create and maintain accurate work orders
• Coordinate schedules, priorities, parts, and technician resources
• Prepare quotes, invoices, warranty claims,
  
  
  
  and payments

Requirements:

• Three-plus years in service advising or coordination
• Equipment or industrial environment experience preferred
• Solid customer service and communication skills
• Mechanical concepts knowledge; engine expertise is an asset
• Microsoft Office, email, and service software skills

Support DAC Industrial Engines customers through organized service coordination, accurate documentation, and clear communication in Dartmouth.