Support Asset Protection at RCSS in Milton by assisting customers, maintaining secure entrances, and responding effectively during urgent situations. Build positive store experiences through dependable customer support.
As a Customer Support representative, you will collaborate with store colleagues while reporting to the Asset Protection team. Your work includes welcoming customers, answering inquiries, supporting smooth customer flow, identifying hazards, escalating concerns, and documenting activities. A professional, approachable demeanour is essential.
Key Responsibilities:
- Act as a welcoming first contact for customers
- Provide guidance and support with customer inquiries
- Maintain secure, comfortable store conditions
- Escalate urgent situations supporting customer and colleague well-being
- Maintain accurate required reports and records
Requirements:
- Retail or customer-facing experience is preferred
- Ability to collaborate with store teams
- Natural talent for making connections
- Composure during challenging or urgent situations
- Physical ability to stand or walk extensively
Use customer support, collaboration, and calm decision-making to strengthen Asset Protection operations at Loblaw Companies Limited in Milton.