Job Category: Community Impact and ProgramsRequisition Number: SHELT002155Posted : October 18, 2026Full-TimeOn-siteLocationsShowing 1 locationEdmontonEdmonton, AB T5H3J7, CANDescriptionThe Shelter Supervisor upholds The Mustard Seed's ministry mission by maintaining a high level of professionalism and showing respect to everyone who enters the space and to the local residents. Reporting to Shelter Manager, the Shelter Supervisor manages the daily operations of the shelter. This individual also oversees the recruitment, training, and performance management of the staff. Daily responsibilities for this role include crisis intervention, conflict resolution, and coaching conversations.Employment Type: Fixed-Term until October 6, 2027Schedule: Sunday to Thursday from 4:00 p.M. to 12:00 a.M.Reporting to: Shelter ManagerLocation: Central Shelter, Edmonton, ABRFR#: 2318MAJOR DUTIES AND RESPONSIBILITIESChampion a positive team dynamic and serve as a constructive ambassador for The Mustard SeedLead the shelter team, ensuring daily tasks and responsibilities of support staff are completedOversee efforts to build trusted relationships with vulnerable citizens who utilize The Mustard Seed's programs and servicesEnsure the shelter team maintains a strong, visible presence across the property, identifying and addressing opportunities to optimize safety and build communityPrioritize and provide solutions to staff concerns and guest issuesEnsure that clients' records and information are kept confidential, updated, and securePlan and execute "housing first" programs that engage our guests, offering them fellowship, hope, and healingProvide consistent feedback to team members and conduct monthly one-on-one meetingsTrain, supervise, schedule, and evaluate the shelter team while promoting professional growth.Handle daily operations of the shelterRecruit and train team members,



supporting HR by submitting necessary forms and conducting interviewsManage the performance of team leads and support staffEstablish and enforce shelter policies and proceduresCollaborate with the Shelter Manager to create and implement innovative programs and develop schedules, reports, and budgets for the shelterSupport and manage conflict resolution as necessaryCoordinate with the Health and Safety Analyst to uphold and promote The Mustard Seed's Health and Safety policiesFacilitate and participate in all required meetings and activitiesMINIMUM QUALIFICATIONS AND SKILLSPost-secondary Degree or Diploma in a relevant discipline is preferred1+ year of leadership experienceMinimum of 2 years working in a frontline roleDemonstrated leadership abilities with strong interpersonal and communication skillsProficient in providing both positive and constructive feedbackEffective problem-solving capabilitiesExperience and knowledge in addressing mental health issues and addictionsSelf-motivated with the ability to collaborate in a cross-functional teamProficiency in Microsoft Office Suite and relevant softwareMaintain a high level of professionalismWORKING CONDITIONSThe Mustard Seed Central Shelter operates 24/7, necessitating the Shelter Supervisor to carry and delegate responsibilities as neededOccasionally, the role may require working beyond regular working hours to address urgent matters and ensure smooth operationsThis position is often fast-paced and requires moderate amount of mental effort to successfully accomplish the essential job functions such as responding to clients, intense situations (including traumatic incidents) and analyzing information, problem solving and providing informationThe working setting for this position requires moderate amounts of walking, climbing, standing, sitting, lifting, carrying,



and daily interactions with colleagues and guestsEmployees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressiveTraining on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments.This position requires the training in usage of a two-way radio communications; MS Office based computer programming, as well as the HMIS database system, FDARP, FOIP, First aid, NVCI, and SafeTalk.COMPENSATION & BENEFITSThe Mustard Seed offers a competitive compensation package for full-time employees, which includes extended health and dental benefits for both staff and their dependents.All The Mustard Seed employees have access to the Employee and Family Assistance Program, which provides support for maintaining a healthy work-life balance, addressing mental health concerns, and focusing on personal development in various areas.ADDITIONAL REQUIREMENTSAn Employment Background Check is required for all positions at The Mustard Seed.As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed's Employment Values during their employment at The Mustard Seed.Must have legal authorization to work in Canada on a full time basis for anyone other than current employer.NOTEYour privacy is important to us. The information we collect is used solely for consideration for employment.We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements.No phone calls please.Please visit our Careers page to see more job opportunities.

📌 Shelter Supervisor - Evening (Edmonton)
🏢 The Mustard Seed Society
📍 Edmonton