Deliver prompt airline customer service by phone and in person, handling inquiries, complaints, fares, routes, and flight schedules professionally.

Reporting to the Base Manager, the Call Centre Agent supports customers and passengers while maintaining service standards. You will investigate issues, clarify needs, provide solutions, and demonstrate sound judgment. The position includes customer sales and service responsibilities across call centre and check-in activities.

Key Responsibilities:

- Answer inquiries and complaints about fares, routes, and flight schedules
- Enter passenger information and flight notes in AMELIA
- Compute ticket costs, issue receipts, and collect applicable fees
- Balance daily sales reports and submit accounting documentation
- Assist check-in, bookings,



boarding passes, and baggage procedures

Requirements:

- High school diploma or General Education Degree equivalent
- Effective verbal and written communication skills
- Microsoft Office Suite experience using Outlook, Excel, and Word
- Ability to resolve conflicts and manage customer issues professionally
- Ability to obtain applicable transportation security clearances

Use active listening, attention to detail, and calm judgment while supporting airline customers through call centre and check-in services.

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📌 Airline Call Centre Customer Service Agent (Winnipeg)
🏢 Perimeter Aviation
📍 Winnipeg