Drive Indigo’s omni-business through sales analysis, customer advocacy, and effective technology use while leading a team on the sales floor.This Customer Experience Manager oversees omni sales results and retail service execution. The role evaluates strategic priorities, sales goals, profitability targets, and process scorecards. It also identifies performance gaps, develops action plans, and helps customers shop through high-tech and high-touch solutions.Key Responsibilities:Ensure strategic priorities and sales targets are achievedCreate action plans from scorecard performance insightsAdvocate for customers in decision-making processesChampion technology that improves customer shoppingPartner on visual merchandising assessments and insightsRequirements:Two to three years’ management experience in specialty retailCollege degree preferred or equivalent experienceFlexible schedule including evenings, weekends, and holidaysAbility to work on the sales floor extensivelyFrench and English required for Quebec positionsApply omni sales leadership, performance analysis, technology advocacy, and customer insight to Indigo’s retail experience.#J-18808-Ljbffr