Support French- and English-speaking users with Microsoft Windows and Microsoft 365 troubleshooting at Buchanan Technologies. Help resolve technology issues clearly.

This Service Desk Analyst role suits professionals beginning an IT career or bringing service experience. You will communicate technical information clearly, investigate hardware, software, password, printing, and connectivity issues, and maintain professional ticket records. Training and mentorship support development.

Key Responsibilities:

- Resolve incidents using knowledge bases, tools, and established processes
- Support Windows, Microsoft 365, mobile devices, and business applications
- Manage expectations and follow through on customer commitments
- Maintain detailed records within the IT Service Management platform




- Contribute knowledge articles and continuous improvement initiatives

Requirements:

- Qualified working proficiency in spoken and written French and English
- Customer service, communication, and problem-solving skills
- High School Diploma or equivalent
- Ability to type and document accurately while speaking
- Previous service or technical support experience preferred

Bring bilingual communication and practical technical troubleshooting to Buchanan Technologies, supporting customers through dependable service desk assistance.

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📌 French English IT Support Analyst (Charlottetown)
🏢 Buchanan Technologies
📍 Charlottetown