The art of customer service: your area of expertise! As the primary point of contact for our customers, you'll play a key role within our team. With your organizational skills and communication abilities, you'll be essential to understanding and anticipating the needs of our B2B clients. This role will allow you not only to contribute to our clients' satisfaction but also to support sales growth and boost Soucy's brand awareness. It's a strategic opportunity that makes you a key player in our collective success!In this role, you will have the chance to:Serve as the primary point of contact for our international clientsOversee the entire customer journey, from initial contact to completion,
with seamless and efficient follow-upServe as the key liaison internally and across all teams to ensure every project is delivered to meet client expectationsManage client orders, ensure they are entered into our systems, and rigorously track them to deliver a customer experience that goes above and beyondAnticipate and resolve logistics and supply chain issues to ensure efficient executionTrack KPIs (key performance indicators) related to your clientsBuild strong relationships with clients on a daily basisPropose concrete solutions that simplify their experienceCommunicate clearly to build trust and loyaltyAdd value to every interaction