Skywise provides comprehensive, integrated solutions that drive operational efficiency, enhance safety, and support business growth for airlines and the wider aerospace industry worldwide. Our innovative portfolio spans Electronic Flight Bag (EFB) solutions, flight operations, crew planning, digital maintenance, tech ops, ground ops, maintenance capabilities, and predictive insights, all designed to navigate the complexities of modern air travel. With a commitment to fostering digital transformation, we leverage cutting-edge technologies to empower our customers to achieve optimal performance and maintain their competitive edge in a rapidly evolving market.The Product Support Representative (PSR) serves as the primary technical bridge between our digital ecosystem and our airline customers. This is a high-impact role focused on deploying advanced digital solutions and ensuring operational excellence. The PSR acts as the technical face of the company, working directly with customers, both remotely and on-site, to navigate the complexities of modern flight operations. The ideal candidate is customer-focused, analytical, and possesses a strong problem-solving mindset.Primary ResponsibilitiesTicket ProcessingTicket MonitoringProduction of Visuals and PresentationsBusiness Process ReviewMeeting FacilitationCrisis Response TrackingAdditional Tasks for Product-related activities: Gain advanced knowledge of one or more Skywise products (PBS, NOC, NFP, Mission+, Flysmart+, AODB, etc) Provide product support as needed within capabilitiesQualifications and SkillsEducation and Experience Bachelor's Degree or College Diploma (completed or currently pursuing) in Aviation, Engineering (Aircraft Design/Ops), Computer Science, IT, or equivalent technical experience.Preferred: 1+ years of professional experience in a customer-facing technical support or implementation role.SaaS Expertise: Proven ability to identify, reproduce, and resolve technical issues within complex software workflows and logs.Data Literacy: Familiarity with Big Data, AI, databases, or web technologies is highly preferred.Aviation Knowledge: Understanding of Airline Maintenance, Engineering, Flight Operations,



or Technical Operations (and relevant regulatory frameworks) is a significant advantage.Core CompetenciesCommunication: Fluent in English (written/verbal), with the ability to translate complex technical concepts.Problem-Solving: A proactive, analytical mindset capable of making rapid, accurate decisions during operational disruptions.Autonomy: Highly organized with the ability to multitask and manage priorities in a fast-paced environment.What we OfferLocated in the heart of University of Waterloo's David Johnston Research + Technology Park, Skywise is close to shops, restaurants, gyms, daycare, and many other amenities, and only 10 minutes away from Hwy 85.Being part of Airbus NetworkFlexible hoursHybrid working environment (3 days in office)Free parkingVacation Days (15-25)Professional Development DayChristmas shut downSummer core hoursStrong work-life balanceCasual dress codeCompetitive group advantages planStrong focus on mental health support benefitsSick and Personal daysRRSP matching programLife InsuranceAccess to Employee Share SchemeMaternity&Paternity benefitsReferral programRewards and Recognition programTraining and Development SupportMonthly Lunch and LearnsFitness&Wellness reimbursementAn active social committeeOrganized Volunteer EventsGame room, including a flight simulator!Active Inclusion&Diversity CommitteeAnd much moreAI Disclosure: No artificial intelligence tools are used to screen, assess, or select candidates for this roleSelection and Hiring CommitmentWe thank all applicants for applying.



Only selected applicants will be contacted.Skywise is committed to creating an environment and a culture where everyone feels like they belong no matter who they are or where they are from.We are committed to providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job.We do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, record of offences, and basis of disability or any protected class.Accommodations will be available on request for candidates throughout the entire recruitment and selection process.This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.Airbus is committed to achieving workforce diversity and creating an inclusive working environment.We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.Airbus is, and always has been, committed to equal opportunities for all.As such, we will never ask for any type of monetary exchange in the frame of a recruitment process.At Airbus, we support you to work, connect and collaborate more easily and flexibly.Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.Airbus pioneers sustainable aerospace for a safe and united world.The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services.In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services.Airbus is also a European leader in defence and security and one of the world's leading space businesses.In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.From sending your resume to participating in successful interviews, here you can access all important pieces of information to guide you in your candidate journey.Company: Skywise Canada Inc.Contract Type: Fixed termExperience Level: Entry LevelJob Family: Customer Eng.&Technical Support&Services

📌 Skywise - Customer Support Specialist - Amer - Contract (Alton)
🏢 Airbus
📍 Alton