Lead service design and user research for complex transactional digital services as a Senior UX Designer with Symbiotic Digital.This senior position covers user-centered design across enterprise platforms and digital services. You will shape interaction design, accessibility, and validation activities while connecting user needs with business requirements. The work includes responsive experiences across desktop, tablet, and mobile devices.Key Responsibilities:Lead research, service design, interaction design, and validationIdentify user needs, behaviors, pain points, and accessibility requirementsCreate personas, journey maps, blueprints, wireframes, and prototypesFacilitate co-design workshops and design reviewsTranslate testing findings into actionable design improvementsRequirements:Experience leading complex transactional service designExperience conducting research, interviews, inquiry, and usability testingKnowledge of AODA and WCAG requirementsExperience applying enterprise design systems and reusable patternsExcellent facilitation, presentation, written, and verbal skillsApply service design, research, accessibility, and interaction expertise to create consistent digital experiences at Symbiotic Digital.#J-18808-Ljbffr

📌 Senior Service Design Lead (Winnipeg)
🏢 City of Toronto
📍 Winnipeg