Customer Service Representative: Intake - CasualCasual CSR Ottawa, ON, CA5 days ago Requisition ID: 1256Salary Range: $24.02 To $27.01 HourlyJob PurposeThe Customer Service Representative (CSR): Intake is responsible providing consultation and support for OHS clients seeking OHS lost and found services and services of the Municipal Animal Shelter (MAS).Duties and ResponsibilitiesEnsure professional intake and discharge of animalsAssess and document the health and behaviour of incoming animalsExamine all in-coming animals are thoroughly for identificationResearch all possible avenues to match an animal to its ownerBe aware, and make use, of relevant online and community resourcesMaintain the MAS area, facilities and equipmentAccept and manage OHS payments and donations as requiredEnter and maintain data integrity in Raiser's Edge and ChameleonSupport the activities of coworkers, volunteers, students and work placements and provide orientation and training as requiredBe thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies, procedures, collective agreement, and good animal care practicesProduce and maintain accurate reports, records, and filesParticipate in supervision, evaluation,



training and other meetings as requiredParticipate in the identification and evaluation of OHS program goals and objectivesParticipate in professional development opportunitiesRepresent the OHS in a professional mannerParticipate in public relations and promotional activities as requiredWill be required to assume some of the responsibilities of Customer Service Representative: AdoptionsMay be required to assume some of the responsibilities of the Supervisor: Customer Service or Coordinator: PALQualificationsSecondary school diploma or equivalentMinimum of one year experience in customer serviceAnimal handling experience preferredProficiency in Microsoft Office SuiteProfessional working proficiency in spoken and written English is requiredWorking Conditions/Physical RequirementsEmployee may be required to work evening, holiday and weekend shiftsEmployment is conditional upon the ability to provide services in a secure manner, including, but not limited to, lifts and transfers of large animals and interaction with potentially aggressive animalsEmployee will be required to wear a uniform designated by the employerEmployment is conditional upon maintaining confidentiality of OHS informationEmployment is conditional upon the ability to work around all species of animals safelyScheduleThis is a casual position with no fixed schedule or guaranteed hours.

📌 Customer Service Representative: Intake - Casual (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Ottawa Humane Society
📍 Riviere-des-Prairies—Pointe-aux-Trembles