Support Teladoc Health patients and members through inbound calls, emails, and chats in a customer service call center setting. Use empathy and clear communication to resolve concerns.

The Tier 1 Patient and Member Support Representative provides information about Teladoc Health services while coordinating queues and addressing issues. This position requires telephonic communication, problem-solving, organizational skills, and bilingual English and French abilities. Representatives may occasionally handle crisis situations.

Key Responsibilities:

• Manage inbound calls, emails,
  
  
  
  and chats from patients and members
• Address inquiries and resolve customer service issues professionally
• Coordinate queues and provide Teladoc Health service information
• Explain complex concepts clearly to diverse members
• Handle occasional crisis situations with empathy and efficiency

Requirements:

• Exceptional empathy when engaging with patients and members
• Robust organizational skills for competing priorities
• Ability to adapt to new processes
• Outstanding telephonic communication abilities
• Bilingual English and French communication skills

Apply patient communication, empathy, and problem-solving skills while supporting Teladoc Health members across multiple channels.